Production Support Engineer

**Main locations**:Santiago de Queretaro, MX

**Job Type**:Full-time

**Workplace type**:On site

**Offer number**:5017

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer
- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.
- EXFO develops smarter network test, monitoring and analytics solutions for the world’s leading telecommunications service providers, network equipment manufacturers and webscale companies—and we love what we do With over 2,000 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions, has the largest active assurance deployment and delivers unmatched insights into subscriber experience. Our unique blend of intelligent hardware, software and professional services enables our customers’ network transformations related to fiber, 5G and 4G/LTE, virtualization and big data analytics. We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.

**Job summary**
- As a key member of the Production Engineering Department you will be responsible to manage PCBA NPI projects and to lead Engineers and Technicians to provide technical support to the manufacturing group. An integral part of the job is working with R&D in Canada and manufacturing team in Mexico to build prototype PCBAs on time and meet quality requirements. Analyzing and summarizing problems, coordinating for material availability and build schedules, driving for continual improvements for yield improvement and reduce scrap.

**What you’ll do**
- In charge PCBA NPI projects, include DFM analysis, communicate and coordinate for scheduling, report result etc.
- Responsible for driving the team to accomplish the department goals and initiatives. Performance review for subordinate and drive improvement
- Product technical support for production
- Lead and organize the team members to solve technical problems and provide suggestion for long term solution
- Support equipment purchasing, setup, buyoff and management for exist and new equipment
- Training and develop new employees to be capable of complete their tasks. Coach team members to be able to do the job properly
- Lead/support/organize the yield improvement, cost down and other continue improvement activities
- Monitor, analyze, and improve on the quality of process and products
- Take part in environmental aspects control for the department
- Other duties may be deemed necessary

**What we’re looking for**
- Technical skills
- Familiar about fiber optics process, SMT process, and PCBA testing, knowledgeable about quality management system, having track record for project management and team management are assets.
- Required aptitudes
- Balances priorities, good team spirit, initiative, positive attitude, good MS office skills, organized, strong sense of quality, and detail oriented.

**Must have**
- Pertinent experience:

- With 6 years of experience in an electronic manufacturing environment would be preferred.
Extensive knowledge of fiber optics.
- Language requirements:
Good communication skills in both written and spoken for English and Mandarin.
- Education:

- Have an engineering degree in electronics or equivalent

EXFO is an equal opportunity employer

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

**Thank you for your interest in EXFO