Co Cars

**Co Cars - Repair Shop Coord**: Marketing & Sales (MS) Santa Fe General Office **Detalles del empleo** WHO WE ARE: Ford Motor Company was built on the belief that freedom of movement drives human progress. It’s a belief that has always fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, designing vehicles or a smart world that help people move more safely, confidently and freely. To do this, we are investing in technology, and businesses focusing on micro-transit, commercial solutions for fleet customers, enhancing the vehicle ownership experience and developing the Transportation Mobility Cloud, which will host mobility-related solutions. THE ROLE: Company Cars - Repair Shop Coordinator, defines, schedules, executes, and tracks repair shop activities based on corporate and department procedures, coordinating 18 employees (mechanics, drivers, and washers), maintaining all inventory records (parts & vehicles) and always looking for improvements to increase quality and employee experience. YOUR IMPACT: "1. Understand department’s KPI & processes to efficiently coordinate the team regarding: Maintenance, repairs, body shop repairs, new vehicles (pre delivery, gas load, smog check, washing, etc.), scrap vehicles, used vehicles for sale. 2. Develops, trains, motivates, advises, and monitors the performance of all employees, achieving harmony and teamwork within the repair shop and with all Coordinators, maintaining a safe and professional work environment. 3. Manages annual operating budget. 4. Monitors and controls service shop performance through reports, tracking systems (DMS) and surveys to measure employee satisfaction. 5. Keeps up to date processes regarding federal, state, and local regulations that affect repair shop operations: hazardous waste disposal, operating license, treated water fees, etc. 6. Understands and guarantees compliance with the Company's policies and warranty procedures. 7. Holds monthly meetings with stakeholders to review metrics, important information and results. 8. Facilitates and/or conducts technical training for all employees, so they assist/receive appropriate training courses as needed. 9. Monitors technicians' daily productivity and their corresponding payroll records (overtime). 10. Monitor and track parts orders with the parts coordinator to ensure availability and quick response to delays. 11. Reviews all repair orders before sending the ones that applies to the warranty department. 12. Maintains high-quality service repairs and minimizes recurrences. Performs periodic on-site validations in completed works to verify that they comply with employee’s report and quality. 13. Keeps repair shop with new equipment and tools available, guarantees that work areas are kept clean, also that storage and inventory of all company assets complies with FMs and processes. 14. Handles customer complaints immediately in agreement with SLAs." WHAT YOU’LL NEED: Bachelor's degree. (Admin, Engineering, etc.) Experience managing teams Microsoft Office (Word, Excel, and Power Point) Fast learning. Proactivity. Can-do attitude & good business acumen. Ability to work in a cross-functional environment Strong communication & problem solving skills Excellent planning, time managemen & team work Flexible/adaptable to changing work assignments and business priorities Focus on employee experience COMPANY DESCRIPTION: DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability. **Id. de solicitud asignado automáticamente** 59837BR **Nível Idioma Inglés** Básico **Disponibilidad para viajar** No **Rotación de turnos** No **Tipo de Contratación** GSR