Application Support Engineer

hace 7 días

México NTT DATA A tiempo completo

**Req ID**: 337711

We are currently seeking a Application Support Engineer - EMEAL Regional Ops to join our team in AGS, Aguascalientes (MX-AGU), Mexico (MX).
Technical Skills: Excellent knowledge of programming languages
such as Java, C#, Python, JavaScript, Azure functions, Tomcat
Windows server, Gitlab, SQL interface Experience, with modern
frameworks and libraries (e.g., React, Angular,.NET, Spring).

- Database: Experience with relational and non-relational databases,

including design and optimization of queries.

- Development Methodologies: Familiarity with Agile/Scrum

development methodologies and project management tools.

- Problem-Solving Skills: Excellent problem-solving abilities and

critical thinking, with the capacity to tackle and resolve complex
issues.

- Communication Skills: Excellent verbal and written communication

skills, with the ability to explain technical concepts to non-technical
individuals.

- Customer Orientation: Strong customer orientation, with the

ability to understand user needs and provide solutions that meet
their expectations.

- Professional certifications such as Microsoft Certified, AWS

Certified Developer, or other relevant certifications are highly
desirable.

- At least 5-7 years of experience in software development, with a

focus on complex and multidisciplinary projects.

- Experience in project management and collabora on with cross
- func onal teams.

- Works closely with Platform Specialists to receive detailed business/user requirement specifications that identify the goals of the program.
- Assists with the preparation of a technical requirements document, including systems and flowcharts that diagrammatically show how the information will flow through the computer and its peripheral or related equipment.
- Analyzes business requirements and ensures that the designed solution meets those requirements.
- Transforms the detailed requirements into a complete, detailed systems design document that focuses on how to deliver the required functionality.
- Performs proof of concept if required.
- Compiles detailed technical specifications based on their designs for developers or IT Programmers to implement.
- Converts a design into a complete information system. This includes acquiring and installing the systems environment, creating and testing databases, preparing test case procedures, preparing test files, coding, compiling, refining programs, and performing test readiness review and procurement activities.
- Examines any program errors in logic and data and makes the necessary recommendations to correct the program as required and/or escalate the problem accordingly.
- Assists with implementation preparation and implementation of the solution into a production environment.
- Assists with the resolution of any problems identified in the integration and test phases.
- Supports all the code sets and implementations that have been implemented in production in accordance with defined Service Level Agreements (SLAs) for the business.
- Writes and distributes the task descriptions in a production environment to operate and maintain the solution that has been designed and implemented.
- Assists with post-implementation process reviews.
- Performs any other related task is required.

**About NTT DATA

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