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When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
**Senior Customer Success Manager, Research Consulting**
**Why We Have This Role**
The Senior Customer Success Manager, Research Consulting (otherwise known as a Senior Edge Value Manager) is at the heart of the Edge services business. Edge is the Market Research arm of Qualtrics, enabling customers to answer their key research questions by leveraging a full service team of industry experts. We understand their goals and, as trusted advisors, help them deliver on their business objectives, recommend research to address the challenges they face, and unlock the most value from our subscription services. We are looking for research savvy, resourceful, and technical individuals to help our customers realize long term value and drive Edge customer retention and expansion.
**How You’ll Find Success**
Edge Value Managers ensure that Edge fulfills its brand promise to customers of delivering impactful insights. If you couple that customer obsession with a growth and expansion mindset, you will effectively help renew the Edge customer base and proactively recommend solutions to uphold their business objectives. Additionally, you will do the following:
- Have a deep understanding of the market research landscape and trends
- Bring AI to the forefront of all conversations with clients
- Work collaboratively with Edge sales and delivery teams
- Prescribe custom research to address the customer’s needs
- Continuously stay up to date on new Edge data and services offerings
- Focus on delivering value and impact to the customer
- Maintain a growth mindset that is focused on personal development
**How You’ll Grow**
- Deepen your expertise in research methodologies and tools while staying informed about industry trends to provide valuable guidance and innovative solutions for customers
- Surface historical experience, case studies and validation results to influence client scoping and drawdown of Edge Audiences solutions
- Bring strong analytical capabilities to client’s research challenges to support their adoption and usage of Edge Instant Insights
- Develop personalized, high-impact recommendations by anticipating customer needs and cultivating long-term relationships with industry professionals
- Contribute to the growth and renewal of the Edge customer base, focusing on strategies that maximize customer satisfaction and loyalty for sustained engagement
- Collaborate cross-functionally with delivery and sales teams to provide comprehensive solutions, while gaining a holistic understanding of how all departments contribute to overall business success
**Things You’ll Do**
- Collaborate with customers to define business requirements, understand challenges, and translate their vision into value-based solutions
- Provide proactive thought leadership and contribute to a growing knowledge network of best practices and methodologies that improve the effectiveness of our team and the information available to our clients
- Prescribe end-to-end research requests by overseeing discovery, scoping, and coordinating with the Edge delivery teams for successful implementation of Edge subscription offerings (including top-notch knowledge and expertise on synthetic sample delivery)
- Maintain polished communication with clients, ensuring timely responses and effective follow-through on issues and escalations to build long-term partnerships
- Work closely with Edge Account Executives and Delivery teams to build account strategies, accelerate growth, and ensure recommended solutions lead to impactful insights
- Develop educational content to help users maximize Edge data solutions and effectively communicate the product roadmap expectations
**What We’re Looking For On Your Resume**
- 3+ years of experience in quantitative research methodologies
- 5+ years of experience in a technical, consulting, or client-facing role
- Ability to thrive in a fast paced environment, managing multiple pr
