Customer Success Manager

hace 3 semanas

estado de méxico Lenovo A tiempo completo

Join to apply for the Customer Success Manager role at Lenovo. We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE : 992) (ADR : LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub. Job Description The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation. Responsibilities Serve as a trusted advisor and main post-sales contact for enterprise customers. Lead onboarding, implementation, and adoption efforts for TruScale services. Ensure billing accuracy based on usage data, both for fixed and variable consumption models. Drive renewals, retention, and revenue growth through proactive engagement and upsell opportunities. Conduct regular customer business reviews, success planning, and stakeholder alignment. Coordinate across Sales, Product, Support, Legal, and Finance to deliver on customer expectations. Represent the voice of the customer in internal improvement discussions. Monitor customer health metrics and maintain high levels of satisfaction and retention. Position Requirements Passionate about creating value for your Customers. 2-5 years of account management, consulting, project management, or sales experience. Client-facing experience within a technology company is required; subscription business model experience preferred. Proven ability to manage multiple projects simultaneously with strict attention to detail. Ability to interact with enterprise customer teams at various levels of technical and non-technical depth. Experience providing insights, building relationships with, and driving value to C-Level clients in a B2B environment. Experience discovering key goals and steering customer stakeholders with success plans. Exceptional communication skills in English and Spanish, and presentation skills (both written and verbal). EEO Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Senior Level Mid-Senior level Employment Type Full-time Job Function Other Industries IT Services and IT Consulting #J Ljbffr #J-18808-Ljbffr

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