Partner Account Manager

**Partner Account Manager (PAM) - Job Description**

**Commercient’s mission** is to help growing companies run their Sales, Marketing, and Customer service, more efficiently by seamlessly connecting their ERP and CRM systems with an AI-driven platform. “We are the leading ERP integration platform for CRM deployments”. Every day 50,000 + users log on to CRM and automate their ERP, sales, customer service, billing, invoices, and payments with Commercient SYNC. Thousands of our customers around the globe automate and process their mission-critical business transactions 365 days a year, 24/7 with Commercient SYNC.

We have the leading CRM APP in the fastest growing CRM software market segments, namely Salesforce CRM, HubSpot CRM and Microsoft CRM. Commercient builds intelligent AI-driven APPS with an “out of the box” integration experience. Commercient has 20 + years of integration and services experience, and services over 1000 + organizations worldwide.

**Why work with Commercient?**

We strive to make our environment a place where all people are respected and valued. We believe that by building a company of diverse people, we also build diversity of thought and richness of experience. We are stronger and better for it.
- We are early adopters of innovation, a strategy that has served us well. We put new technology to work and we develop big, new ideas.
- We provide learning and development budgets to help you grow and bond with your team.
- Company culture Come work with some of the best people you'll ever meet We have a fun, dynamic team
- We always support a work life balance because hey, we are all human

If you are passionate, confident with technology, and looking for the opportunity to jump start a fantastic technology career with a professional software technology organization and you are prepared to work hard, Commercient is the right place for you.

**About the Role**:
As a Partner Account Manager at Commercient, you will play a crucial role in fostering and enhancing our business relationships with existing partners. Your primary focus will be to nurture these partnerships through effective communication, understanding their unique needs, and ensuring high levels of satisfaction with our services. You'll be responsible for the entire lifecycle of the partnership, from onboarding new partners with a structured 90-day program to continuously managing and supporting their growth. Your role is pivotal in maintaining strong, mutually beneficial relationships, acting as the main point of contact, and continuously delivering value to our partners. You will collaborate closely with various internal teams to align our goals with partner needs, ensuring a harmonious and productive partnership ecosystem.

**Key Responsibilities**:

- Act as the primary liaison between Commercient and its partners, maintaining and enhancing relationships.
- Connect partners and their clients to our sales team, ensuring a seamless transition when partners submit leads.
- Onboard new partners effectively, ensuring a smooth transition and clear understanding of our products and services.
- Manage and deepen partner relationships, identifying and encouraging growth opportunities.
- Collaborate with internal teams, including sales, marketing, and technical support, to align partner needs with our business objectives.
- Regularly assess partner satisfaction and resolve any issues or conflicts that arise, ensuring a high retention rate.
- Keep partners informed about product updates, changes, and potential impacts on their business.
- Organize and participate in partner meetings, events, and training sessions.
- Monitor partner activity, analyze performance metrics, and create reports to track progress and identify areas for improvement.
- Provide feedback from partners to internal teams to help shape future product developments and strategies.

**Qualifications**:

- Proven experience working with CRM, ERP, or eCommerce platforms.
- Demonstrable experience in partner account management or a related field, with a track record of maintaining and growing business relationships.
- Proficient in CRM and data analysis tools, capable of translating data into actionable insights.
- Technical acumen with the ability to understand and articulate complex product details clearly.
- Strong organizational skills with an ability to manage multiple partners and projects simultaneously.
- Evidence of adaptability and flexibility, with a willingness to tackle various challenges and rapidly changing environments.
- Exceptional communication and interpersonal skills, capable of building trust and fostering strong relationships.
- Creative problem-solving skills, with a history of implementing innovative solutions in a business context.
- Conflict resolution abilities, with experience navigating and resolving disputes effectively.

**Location**: This position is fully remote.

**Compensation**:
US$: 12-16k

This range is not inclusive of