Air and Ocean Freight Operations Supervisor

**Air & Ocean Operation Supervisor - Mexico City, Mexico**

**About Bondex**
Bondex, established in 1996, has consistently adhered to the principles of innovation and professionalism, delivering comprehensive supply chain management solutions to global clients. With a customer-centric approach, advanced technology, and strong financial advantages, we have developed a powerful and flexible logistics platform capable of offering customized, efficient, seamless, and end-to-end supply chain services.

Today, Bondex operates across more than 200 international ports and has over 80 subsidiaries and branches worldwide. Our team of over 2,500 passionate professionals is committed to driving continuous innovation and progress in the global logistics industry.

We are currently expanding in Mexico City and are looking for an experienced **Air & Ocean Operation Supervisor** to join and help build our local team. This is a key leadership role responsible for overseeing all air and ocean freight operations in Mexico.

**Key Responsibilities**

**Team Management and Leadership**
- Build, manage, and motivate the air and ocean freight teams in Mexico City, ensuring efficiency and professionalism.
- Define team responsibilities, set annual and quarterly goals, conduct regular performance reviews, and provide feedback and development plans.
- Deliver ongoing training and career development opportunities to improve team capability and service quality.

**Operations and Process Management**
- Oversee daily operations of air and ocean import/export shipments, ensuring timely, safe, and compliant transportation.
- Standardize and optimize operational procedures, including booking, customs clearance, transportation, delivery, and exception handling.
- Ensure accuracy and compliance in documentation according to international and local regulations.
- Monitor cargo movement in real-time and resolve any transport-related issues.

**Customer Service and Relationship Management**
- Maintain close communication with existing clients to understand their needs and improve satisfaction.
- Support the sales team by providing professional logistics solutions and operational insights.
- Design customized logistics service plans for key clients and special projects to deliver a competitive customer experience.

**Supplier and Partner Management**
- Establish and maintain strong partnerships with airlines, shipping lines, trucking companies, and customs brokers.
- Participate in contract negotiations to secure favorable pricing and service quality.
- Conduct regular supplier evaluations to ensure compliance with performance standards.

**Compliance and Risk Management**
- Ensure that all air and sea freight operations comply with international, national, and local customs and transportation regulations.
- Regularly update procedures to stay aligned with current industry policies and standards.
- Identify operational risks and develop effective risk management and contingency plans.

**Data Analysis and Business Reporting**
- Analyze operational data and generate regular reports to monitor team and process performance.
- Provide insights to management regarding business trends, team efficiency, and improvement opportunities.
- Use data to support strategic decision-making and performance evaluations.

**Qualifications**

**Experience**
- Minimum of 5 years’ experience in international logistics or freight forwarding, with a strong background in both air and ocean freight operations.
- Familiarity with import/export procedures and regulatory requirements in Mexico.

**Skills**
- Proven team management and leadership abilities.
- Proficient in logistics systems and Microsoft Office Suite; strong data analysis and reporting skills.

**Soft Skills**
- Excellent communication and interpersonal skills for cross-departmental and multicultural collaboration.
- Strong problem-solving abilities and the capacity to work under pressure.

**Language Requirements**
- Fluent in Spanish (spoken and written) is required.
- Bilingual in English and Chinese is strongly preferred.

**Location**
- Mexico City, Mexico

**Please upload your resume in English only. I appreciate your cooperation.**

Pay: $80,000.00 - $110,000.00 per month

Work Location: In person

Expected Start Date: 23/06/2025