Service Desk Team Lead

hace 1 semana

Ciudad de México CDMX Cognizant A tiempo completo

We’re hiring

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as Service Desk Team Lead

**Responsibilities**:

- Responsible and accountable for deliverables and performance of the team
- Proactive problem management, Data (alerts, tickets etc) analysis and reporting
- Responsible for escalated support & ITIL Processes management
- Responsible for all implementation of delivery and people management processes for the team
- Responsible for contractual deliverables
- Achieve defined performance levels with respect to customer delivery
- Implement support and quality processes as per practice framework
- Focus on enabling quality deliverables and enhancing customer satisfaction
- Identify and implement initiatives to contribute to productivity improvement
- Ensure compliance of team’s learning plan adherence
- Identify and implement automation opportunities
- Work with COE teams on KM and CSI/BIC initiatives
- Perform audits to ensure quality of deliverables and quality compliance
- Responsible for team development and motivation
- Enable the delivery manager to drive Cost of Delivery reduction

**Skills**:

- 3 years to experience in IT area
- 3+ years like bilingual Service desk or Tech Support
- Team leadership experience (team leader, supervisor, etc.)
- Certification foundation it's a nice to have
- knowledge in reporting
- advanced English essential

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide.

Receive ongoing support and funding with training and development plans.

Have a highly competitive benefits and salary package.

Get the opportunity to work for leading global companies.

We are committed to respecting human rights and build a better future by helping your minds and the environment.

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture makes us stronger

Join us now

BeCognizant #IntuitionEngineered

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