Change Manager

**Who We Are**: **Build. Scale. Sustain.** PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company. - We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities) - We are robust and resilient (100% independent and 0 debt) - We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence - We are positive, courageous, caring, doers and committed to excellence **About Gen-e2**: While the market is still largely AI-augmenting delivery, we have reinvented the SDLC to be AI First. Our approach is a game-changer in productivity and quality, with a strong collaboration between generative AI and our best talents: - We now generate 95% of the entire product — code, documentation, infrastructure as code, and even design — with GitHub Copilot. - The quality consistently exceeds the output of our best traditional engineering teams. - A product repository houses all product artefacts, giving AI full project context for higher-quality generation. - A library of rules and prompts defines coding standards, design principles, and security guidelines, ensuring enterprise-grade quality and scalability. With Gen-e2, we deliver end-to-end products 2-3× faster than traditional approaches, while raising the bar for engineering excellence. **Your Role**: As a **Change Manager**, you will design and drive end-to-end change management for a Transformation Plan guiding teams from **AS-IS** to **TO-BE** through clear communications, stakeholder engagement, capability-building, and measurable adoption. **Key Responsibilities**: - **Design and execute the Change Management Plan**: Define tactics, milestones, deliverables, and tools to support the transition from AS-IS to TO-BE, aligned with transformation objectives and strategic outcomes. - **Lead internal communication**: Create, validate, and deploy clear, consistent communications (e.g., newsletters, announcements, presentations, FAQs) tailored to different audiences; translate complex concepts into accessible messaging. - **Manage stakeholders and impact mapping**: Identify, segment, and understand impacted groups (middle management, employees, operational leaders); develop tailored engagement plans and maintain an impact map. - **Facilitate and coordinate training**: Co-design, schedule, and deliver trainings/workshops for impacted teams, ensuring effective transfer of critical skills and knowledge. - **Identify and manage resistance**: Set up active listening mechanisms (focus groups, surveys, 1:1 feedback), detect resistance early, and intervene proactively with leaders and teams to resolve blockers. - **Monitor adoption and report progress**: Define change KPIs, track adoption in near real-time, and deliver executive-level reporting highlighting risks, dependencies, and opportunities for improvement. - **Develop change materials and toolkits**: Create documentation, user guides, playbooks, templates, and toolkits to support consistency and smooth adoption. - **Mentor and empower change agents**: Identify and coach "change champions" to amplify key messages and act as culture carriers across teams. - **Promote transformation culture and mindset**: Inspire and align teams around the purpose, benefits, and phases of the change building urgency, ownership, and engagement. - **Ensure sustainable change**: Establish post-implementation mechanisms (retrospectives, follow-ups, feedback loops) to consolidate new processes, roles, and tools. **Who You Are**: **Soft Skills**: - Excellent, persuasive communication (written and verbal) - Active listening and empathy - Cross-functional influence and collaborative leadership - Conflict resolution and negotiation - Adaptability, resilience, and comfort with ambiguity **Hard Skills**: - Proven Change Management expertise using frameworks like **ADKAR / Prosci / Kotter** - Experience in **organizational communication** and multi-audience messaging - Strong presentation and content creation skills (**PowerPoint / Canva**) - Ability to define and interpret **KPIs** and produce executive-ready reports - Workshop and training design/facilitation (planning, delivery, learning transfer) - (Bonus points if you've supported large-scale digital transformations, operating model changes, or complex multi-stakeholder programs.)_ **More About PALO IT**: We're eager to adapt to change, learn from our experiences and move to meet our planet's urgent needs. We are continuously taking action to: - Become a climate net-zero company - Deliver projects with a positive impact - Train 100% of our workforce on impact - Achieve B Corp