Engineer (E2) - Product Support Engineer

**Job Description Summary**: Come join the CF34 team The CF34 platform has 3 engine models, more than 800 customers and over 6,000 engines flying. It’s also the only Aviation program fully supported by GEIQ: mechanical design, performance, controls, repair analysis, C&A, PDE, fleet and systems. The CF34 fleet support team has ownership across the -3/-8/-10 engine lines covering from fan blades to bearings to fuel systems to vibe diagnostics, it’s a great place to increase your systems thinking and a career accelerator

The CF34 Product Support Engineer will provide technical support and leadership to a cross-functional team to maintain the fleet reliability, safety, cost of ownership, customer responsiveness and services contract profitability. In this role you will be responsible for specific external components installed in our engines, solving problems directly for the customers and communicating with the regulatory authorities and the GE internal customer/engineering team

**Roles and Responsibilities**
- Identify field issues, bring them to leadership’s attention (leading indicators), drive technical solution and implementation through the tollgate process (Systems tech Review, TG 3/6/9, PCB)
- Provide technical recommendations to customers via Salesforce inquiries/Departure records on assigned ATA codes
- 24/7 availability to handle Aircraft on Ground (AOG) requests via Salesforce
- Develop and implement field plans with inputs from team experts to meet technical requirements of assigned components and systems
- Lead root cause investigations using the Commercial Field Problem Resolution guide & TOPS8D, and bring them to technical/program and regulatory (FAA, Transport Canada, etc) reviews for closure
- Support the CF34 MRO network to define and follow up investigative overhaul/inspection workscopes
- Recommend, with guidance, the approach to meet the technical and program requirements
- Prepare and present at Customers monthly conference calls and annual face to face operators’ conferences
- Ensure Lessons Learned are properly documented in DRB, Fleet technical forum, Fleet & PSE tech community, etc
- Bring the customer perspective to the Life Cycle/Systems Engineering team
- Act as liaison between CF34 customers and internal GE engineering groups
- Travel availability to address field investigations in person at MRO locations, customers’ facilities and/or airframer sites
- Meet and/or exceed the established Services engineering responsiveness targets
- Lead and execute efforts to reduce Significant Events (SEs), Unscheduled Engine Removals (UERs), Delays and Cancellations (D&Cs) and Unscheduled Shop Visits (USVs)
- Lead development of effective maintenance actions to increase CF34 reliability through Service Bulletins and Engine Manual updates

**Required Qualifications**
- BS degree in Mechanical, Electrical or Aeronautical Engineering
- Demonstrated ability in working with multidisciplinary teams (design, repair, systems, shops, customer technical programs)
- Demonstrated interpersonal and team working skills
- Self driven, goal-oriented, independent, good problem-solving skills
- Effective written and oral communication skills in English and Spanish (any additional language is a huge plus)
- Presentation Skills: ability to communicate with technical leadership
- Capable of reaching out to technical coaches and mentors for guidance
- Demonstrated ability in establishing common goals and objectives.
- Experience in Aviation engines field problems resolution

**Desired Characteristics**
- Experience in Engine manuals structure
- Knowledge in Aircraft/engine interface field issues resolution
- Knowledgeable in TOPS8D methodology
- Knowledgeable of Departure Records activity
- Knowledgeable in Weibull life data analysis

**Additional Information**:
**Relocation Assistance Provided**:No