Customer Engagement Manager

**Job ID**: 176344
**Required Travel** :Minimal
**Managerial - No**
**Location**: :MEXICO- GUADALAJARA (Amdocs Site)

**Who are we?**:
**In one sentence**:
We are looking to expand our reach, and engage with additional customer tiers by building a scaled CS discipline. We are looking for motivated and curious Customer Success Managers to help build out our Scaled Customer Success motion. You will have a unique opportunity to be a founding member of this team, helping shape how we impact customers at scale. The goal of Scaled CS is to execute critical customer engagements in order to efficiently demonstrate ROI to the customer base.

Scaled CSMs will run targeted engagements to help groups of customers derive maximum value from their investments, leading to project success, retention, and renewal. Scaled CSMs will run targeted success programs, and the ideal CSM will enjoy building processes and playbooks, then executing them with customers. This role involves working closely with internal account teams to engage in product, payments, and technical conversations at multiple levels of our customer’s organization. You will love this job if you are a natural relationship and business builder, with a keen sense of detail and passion for optimization and efficiencies

**What will your job look like?**:

- Help scope, build, and deliver ongoing product adoption, payments
performance, and user advocacy engagements to a book of customers.
Liaise with sales and product teams to understand key drivers of
health and opportunities to improve optimization and engagement
- Manage a scaled portfolio of customers to drive overall account health via
targeted engagements with regards to product usage, payments
performance, optimization, education, adoption, and customer
satisfaction
- In coordination with an account team, support expansion of your
portfolio-identifying & surfacing opportunities to ensure customers
are successful
- Evangelize customer success stories and customer success
systems and processes
- Serve as a trusted payments and product advisor to the customer,
providing education on the use and benefits of our products and
insights on our industry

Advocate for the customer to internal stakeholders. Share customer
feedback and insights to Product Management, Engineering, Support,

**All you need is...**:

- 5+ year experience in a client-facing role, ideally customer success, consulting, financial services, account management, or sales experience, preferably working with a technical product
- Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Strong analytical skills and ability to navigate data and people to find answers
- Strong operating rigor, including organizational, progrprogram-building, time management skills
- A capability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers
- Bachelor degree in a relevant professional track (engineering, computer sciences, mathematics)

**Why you will love this job**:

- Work within a very diverse and multi-cultural environment, and a fast growing and dynamic organization
- Lead projects for market leading software solutions for the telecommunications industry.
- Work on international projects, and will be provided with the opportunity to work closely with market leading telecom companies

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to encouraging a diverse and inclusive workforce.

**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce