Scaled Customer Success Manager

**Job Title**:Customer Success Manager****Location: Guadalajara, Mexico****WHY YOU'LL LOVE SALESLOFT**:Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software.Salesloft helps brands deliver value and create trust by connecting authentically and meaningfully with their customers. Thousands of customers depend on Salesloft's category-leading sales engagement platform to engage in more relevant, authentic and sincere ways.Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America's Best Startup Employers in 2020, twice by Deloitte as a 'Fastest-Growing Technology Company in North America,' and have been recognized as a top workplace by _Forbes, Fortune, Glassdoor, Atlanta Journal Constitution, and Inc Magazine_.We're redefining an age-old industry This is challenging work - but our team of brilliant creatives makes the journey thrilling. We're fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way. Come join usCheck us out on Glassdoor and see what people LOVE about working for Salesloft**THE OPPORTUNITY**:Although we're proud of our history, we're even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.At Salesloft, our **Customer Success Manager** will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as the go-to resource for our valued customers.On a day-to-day basis, you will be responsible for ensuring successful product adoption and retention of key customers in the business. Specifically, you will:- Effectively manage immediate escalations alongside long-term project plans.- Organize workload and daily/weekly responsibilities in accordance with customer data points and situational context.- Align with account teams to prioritize actions within your book of business.- Pair pre-built resources with bespoke next steps that are relevant to the customer and their business objectives.- Leverage tools to evaluate customer utilization patterns and provide relevant next-step recommendations.- Share foundational sales engagement insights and best practices with an emphasis on how to execute those practices using Salesloft.- Leverage and tailor scaled success plans Proactively reach out to customers to offer data-driven recommendations on best practices to help them increase their ROI with SalesLoft.- Leverage scaled touchpoints to drive ROI across your entire customer base as well as take a more consultative approach to a subset of your highest ARR accounts.- Lead business reviews with key stakeholders (including C-Level) and deliver detailed success plans to help customers reach their business objectives and monitor progress.In addition to working with amazing colleagues who exemplify our 'team over self' core value, you will also have the opportunity to build long-term, trusted relationships with key executives and influencers with a subset of your customers. You will own, drive, and affect change for your customers by having an obsessive focus on their outcomes. Daily you'll focus on driving customer adoption through strategy calls and customized business reviews at the executive level. The goal is to be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Salesloft. Remember, you are the quarterback of the customer experience and you will have an opportunity to make a difference.**WHAT WE'RE LOOKING FOR**:We are seeking an experienced customer-facing professional who will engage, retain, and drive our customers' understanding of Salesloft product offerings working strategically with sales, cs, and leadership (both internally and with the customer). You will be measured on the retention, expansion, activities like business reviews and success plans, and the happiness index of a book of business (Salesloft's customers).If you're looking for an opportunity to learn more, do more, and become more, then becoming a Customer Success Manager** is the career path for you****THE TEAM**:Our Salesloft's team is comprised of seasoned and up-and-coming Customer Success professionals who are all aligned on one vision and mission:- **Vision**:Every seller is loved by the buyers they serve (#saleslove)- **Mission**:Equip companies to maximize revenue by creating a fantastic buying experienceThe Customer Success team consists of 30 some team members who develop and maintain a deep understanding of the customer's business drives, goals, and steer activiti