IT Support Lead

hace 4 días

Ciudad de México CDMX INTEGRATED MANAGEMENT SERVICES MEXICO A tiempo completo

**What you will be doing**:

- Organize the work of the technical support and operation department;
- Interact with heads of related departments in the area of solving technical support problems (initiation, requests for resource allocation);
- Interact with customers and clients in the area of technical support;
- Monitor the SLA for the execution of requests received within the framework of technical support;
- Conduct troubleshooting, eliminating performance issues and crashes;
- Ensure the operation of 1st and 2nd support lines, coordinate and interact with the 3rd line on systems included in the platform solution;
- Support integration with related systems;
- Analyze incidents, develop proposals to reduce the number of incidents, and reduce incident processing time.

**What is needed for this**:

- Experience in a managerial position;
- Knowledge of English at a conversational level;
- Knowledge of Russian will be an advantage;
- Proficiency in Windows and Linux administration;
- Experience in supporting and accommodating solutions;
- Experience interacting with vendors and support partners
- Knowledge of MS SQL, Postgres DBMS, knowledge of network technologies;
- Knowledge and experience with AWS
- Experience with monitoring systems (Zabbix+Grafana).

**We offer**:

- Work in a friendly team of professionals, mentoring from leading specialists at the stage of entering the project;
- A dynamic and rapidly developing business, resources and the opportunity to create together an outstanding product on the global market of Asia, Latin America, Europe and the CIS;
- Practice and development of your competencies, discussion of the individual development plan for each employee;
- Hybrid work scheme;
- Competitive salary and the ability to scale it depending on the business tasks performed;
Tipo de puesto: Tiempo completo

Sueldo: $50,000.00 - $60,000.00 al mes

Pregunta(s) de postulación:

- ¿Qué idiomas sabes y en qué nível?
- ¿De cuánto es tu expectativa salarial? (ingresa el monto bruto)

Lugar de trabajo: remoto híbrido en 03940, Ciudad de México, CDMX

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