Medical Information Expert

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.
- Main responsibilities:
- Provide medical and technical information to healthcare professionals, consumers, and internal staff on a wide range of products and therapeutic areas. Provide timely, accurate, balanced, and up-to-date scientific responses based on Global Guidance Documents. If the response is not in GGDs; search, evaluate and summarize the literature using critical judgment and professional/scientific expertise.
- For assigned products, create and maintain scientifically balanced product-specific medical information standard response documents in the MI database. Assist with compliance and safety teams for documenting and reporting adverse drug reactions as well as technical/ product complaints requiring specialist input.
- During scientific interactions; collect, synthesize and communicate insights relevant for brand or any issues in marketplace, e.g. quality, supply, enquiry patterns. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
- Distribution of marketing samples (where applicable). Delivery of standard and sophisticated Medical Information (MI) activities and provide functional and therapeutic area/brand expertise to support responses to raised medical enquiries on established brands from Novartis Conduct MI search for mailbox enquiries. Write MI deliverables and MI Q&As to ensure they meet quality requirements - scientifically balanced and evidence-based, adhere to topic/key messages, language and grammar are accurate, regulatory/safety/legal aspects are considered.
- Ensure adherence to important metrics and meet the minimum criteria in quality reviews conducted by management Support the generation of reports for stakeholders (SSP management, relevant Division management, Franchise and Brand teams) on enquiry metrics and insights from countries and regions. Support triage of congress enquiries.
- Supervise the registration of medical questions in the current database, so that there is complete traceability of the reception, registration and response process. Monitor the response to scientific inquiries based on scientific evidence. Collaboration in processes of reconciliation of medical questions.
- EA report according to current procedures and Novartis standards. Supervision in the process of reconciliation of Adverse Events with the Patient Safety area according to the current procedures and standards of Novartis

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**
- Healthcare professional degree or degree in a healthcare-related field
- English Proficiency (oral and written)
- +1 year experience in Medical Information/ Communications in the Pharmaceutical Industry (or related Medical Affairs role).
- Understanding of medical concepts and the implications on a broader scale in the industry (RA, safety, legal, commercial, etc)
- Attention to detail and excellence in execution. Project Excellence management.
- Strong cross-functional skills and proven experience in collaboration with other departments/groups.
- Excellent interpersonal communication and presentations skills

transformingforgrowth
Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying
Imagine what you could do here at Novartis

**Division**
- PHARMA

**Business Unit**
- LACAN PHARMA

**Country**
- Mexico

**Work Location**
- Distrito Federal

**Company/Legal Entity**
- NOV CORPORATIVO MEX

**Functional Area**
- Research & Development

**Job Type**
- Full Time

**Employment Type**
- Regular

**Shift W