Customer Service Representative

hace 2 días

Bosque de las Araucarias, México Elevate Alliance Group A tiempo completo

Hiring Now

**Location**:
Plaza Alameda, Local D-201 y D-301, Rampa Aeropuerto #16000, Otay Constituyentes, 22425

Our Client is a digital health company dedicated to empowering individuals to better manage their chronic conditions with real-time health insights and coaching. Their mission is to make high-quality care accessible and seamless, blending technology and compassion.

As a Call Center Representative at EAG, you will be the first point of contact for our client's members, providing exceptional customer service and support. You’ll help users navigate the platform, answer health-related questions (non-clinical), and ensure a positive experience with our digital tools and coaching services.

Job

**Responsibilities**:
Responsibilities include:

- Handle inbound and outbound calls from members with professionalism and empathy.
- Assist members with onboarding, app navigation, and general troubleshooting.
- Educate members on how to use the digital health platform and services.
- Respond to inquiries regarding health coaching, program features, and account information.
- Document all member interactions accurately in the system (e.g., CRM, EHR).
- Escalate complex or urgent issues to the appropriate teams (technical support, clinical staff).
- Meet or exceed performance metrics, including call quality, response time, and customer satisfaction.
- Stay up to date on services, new features, and internal policies.

**Qualifications**
- 1-2 years of experience in a customer service or call center environment; healthcare experience preferred.
- Strong communication skills in English and Spanish—both verbal and written.
- Empathetic, patient, and able to handle sensitive health-related conversations.
- Proficiency in computer systems and ability to learn new software quickly.
- Bilingual (English/Spanish).

**Job Types**: Full-time

Work Location:
Pay: $4,000 pesos per week plus bonuses

Work Location: In person

Pay: From $4,000.00 per week

Ability to commute/relocate:

- 22425, Bosque de las Araucarias, B.C.: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 25/07/2025

  • Customer Service Representative

    hace 2 días

    Azcapotzalco, Ciudad de México Epsilon Solutions Ltd. A tiempo completo

    Role: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer...

  • Customer Service Representative

    hace 2 semanas

    Estado de Jalisco, México Tata Consultancy Services A tiempo completo

    Role: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico • Advanced proficiency in English Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers' perspective showing empathy. • Active...

  • Customer Service Representative

    hace 5 días

    Palacio de Gobierno Del Estado de Jalisco, México Tata Consultancy Services A tiempo completo

    Role: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers' perspective showing empathy. • Active listening to fully engage the customer...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México Latino Legends A tiempo completo

    Customer Service Representative (Remote - LATAM) Reports to: Customer Service Manager Job Type: Full-Time Salary: $1,500 – $1,700 USD/month About the Role: Latino Legends is proud to partner with a fast-growing company in the fitness and wellness industry in its search for a Customer Service Representative based in Latin America. This fully remote role is...

  • Customer Service Representative

    hace 4 semanas

    Naucalpan de Juárez, México The Functionary A tiempo completo

    The Functionary is looking for a **Customer Service Representative!****About the position**:The **Customer Service Representative will help customers with complaints and questions,** give customers information about products and services, take orders, and process returns.**We offer**:- Equipment and all the necessary tools to develop the responsibilities.-...

  • Customer Service Representative

    hace 3 semanas

    Lagos de Moreno, México Infosys A tiempo completo

    Customer Service Representative (Entry-Level) Location: Guadalajara, Mexico Interview: Face-to-Face at Infosys Office Role Overview: We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This is a junior-level role ideal for candidates with 1–2 years of experience in customer support or...

  • Customer Service Representative

    hace 6 días

    Ciudad de México ESOL A tiempo completo

    **Job Summary**: Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer satisfaction on a day-today basis. **Qualifications**: - High School diploma completed. Advanced English level (B2+ and above). 1+ years of Customer Service, Tech Support or...

  • Customer Service Representative

    hace 5 días

    Palacio de Gobierno Del Estado de Jalisco, México Tata Consultancy Services A tiempo completo

    Role: Customer Service RepresentativeRole Type: Full time, On-siteLocation: Guadalajara, MexicoKey Skills:• Advanced English communication skills,• Proven Customer Support experience or experience as Client Service Representative,• Ability to appreciate the customers' perspective showing empathy,• Active listening to fully engage the customer with...

  • Customer Service Representative

    hace 5 días

    Palacio de Gobierno Del Estado de Jalisco, México Tata Consultancy Services A tiempo completo

    Role: Customer Service RepresentativeRole Type: Full time, On-siteLocation: Guadalajara, Mexico• Advanced proficiency in English Key Skills: • Advanced English communication skills• Proven Customer Support experience or experience as Client Service Representative• Ability to appreciate the customers' perspective showing empathy.• Active listening...

  • Customer Service Representative

    hace 4 semanas

    Estado de Jalisco, México Tata Consultancy Services A tiempo completo

    Job Role: Customer Service Representative Work Model: Onsite Job Description: At least 1 year' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work