Network Ops Engineer

hace 1 día

Ciudad de México Warner Bros. Discovery A tiempo completo

**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are**

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role**:
As a Network Operations Specialist, you will be responsible for monitoring, maintaining, and enhancing the performance, security, and integrity of the organization’s network infrastructure. You will provide high-level technical support and support problem-solving efforts.

Your Role Accountabilities:
**OPERATIONS/PROJECT MANAGEMENT**
- Network Monitoring and Maintenance (40%) - Monitor network performance to ensure high availability and reliability. Perform routine inspections and maintenance of network systems to prevent potential disruptions. Implement upgrades and patches to network hardware and software to improve performance and security.
- Issue Resolution and Support (30%) - Provide advanced technical support for incident and problem resolution, acting as an escalation point for complex issues. Collaborate with IT team members and external vendors to resolve network-related issues promptly. Use network management tools to analyze network traffic and identify root causes of performance bottlenecks.
- Network Requests (20%) - Participate in the review and completion of service requests for the network infrastructure. Ensure that all requests are resolved within documented SLAs.
- Documentation and Compliance (10%) - Maintain comprehensive documentation of network configurations, processes, and service records. Ensure compliance with internal policies and external regulations related to network operations. Conduct regular reviews and audits of network security measures and protocols.
- Perform other duties as needed

Qualifications & Experiences:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2-4 years of experience in network administration or operations in a complex network environment.
- Intermediate experience with various network protocols (TCP/IP, DNS, DHCP), network operating systems, and network hardware platforms.
- Intermediate experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc.
- Excellent communication and interpersonal skills.
- Proficiency in using network management and analysis tools like SolarWinds, Wireshark, or similar.
- Hours of work will be 10am to 6pm weekdays local time
- Minimal travel anticipated for this position
- Must have the legal right to work in Mexico

**How We Get Things Done**

**Championing Inclusion at WBD

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