Bilingual Customer Service Representative Account

hace 6 días

Ciudad de México CDMX SpotOn: Corporate A tiempo completo

At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.

Recently, SpotOn was:

- Named one of Fast Company's Most Innovative Companies of 2024
- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.

That's where you come in.

We are looking for **Account Maintenance & Dashboard** to join our customer service team helping customers resolve Account and Dashboard issues.

As a Account Maintenance & Dashboard Representative, you will be responsible for managing billing clarifications while providing excellent customer service.

**Responsibilities**:

- Provide accurate and effective solutions to problems, complaints and inquiries from customers, account executives and other team members.
- Accurately document all customer interactions and transactions in the database system (to-do list and inbox management).
- Meet and/or exceed performance objectives including but not limited to: customer satisfaction, call resolution and quality assurance metrics.
- Maintain knowledge of SpotOn products, services and policies.
- Perform other duties as assigned by supervisor or manager.

**Skills and Knowledge**:

- Excellent communication skills in English and Spanish, both verbal and written.
- Strong problem solving and critical thinking skills.
- Ability to work under pressure and handle multiple tasks simultaneously.

**Requirements**:

- Advanced English (C1)
- 1-3 years of experience working in a customer service environment
- Experience in banking, finance, payments, or related customer service industries
- Excellent customer relationship skills and a passion for achieving goals.
- Knowledge and experience in troubleshooting
- Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
- Excellent verbal and written communication skills to manage internal and external relationships.
- Ability to establish lasting relationships with clients and colleagues.
- High school diploma or equivalent (minimum).
- It is valued to have completed university or technical studies.

**Benefits**:

- Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn
- Food Vouchers $1500.00 mxn pesos monthly
- Law benefits
- SGMM
- Visual Insurance
- Dental Insurance
- Life Insurance
- Two days off per week
- Total Pass (gym)
- Development & career plan

**#LI-Onsite**

SpotOn is an e-verify company.

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