Bilingual Customer Service Representative

hace 6 días

Ciudad de México CDMX SpotOn: Corporate A tiempo completo

At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.

Recently, SpotOn was:

- Named one of Fast Company's Most Innovative Companies of 2024
- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.

That's where you come in.

We are looking for **Statements & Billing Representatives** to join our customer service team.

As a Statements & Billing Representative, you will be responsible for managing billing clarifications while providing excellent customer service.

We are looking for someone who is bilingual with customer service experience, preferably in a banking, finance, payments or customer service related environment.

**Responsibilities**:

- Manage, process and resolve billing clarifications in an accurate and timely manner.
- Provide excellent customer service through verbal and written communication.
- Focus on problem solving, on handling difficult and high-stress situations.
- Establish strong relationships with clients and colleagues to maintain fluid communication and encourage their retention.
- Work closely with internal and external partners
- Walk customers through their statements to explain charges and rates

**Requirements**:

- Advanced English (C1)
- 1-3 years of experience working in a customer service environment
- Experience in banking, finance, payments, or related customer service industries
- Experience in customer retention roles that require basic Math and calculations
- Excellent customer relationship skills and a passion for achieving goals.
- Knowledge and experience in troubleshooting
- Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
- Excellent verbal and written communication skills to manage internal and external relationships.
- Ability to establish lasting relationships with clients and colleagues.
- High school diploma or equivalent (minimum).
- It is valued to have completed university or technical studies.

**#LI-Onsite**SpotOn is an e-verify company.

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