Customer Integration Analyst

**Auto req ID**: 267707BR

Are you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment?

If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do. Therefore, we need talented, innovative people who are passionate about what they do.

We are currently looking for a **Customer Integration Analyst.**

**Customer Integration Analyst**

**Main Purpose**

The Customer Integration Analyst or Customer Account Specialist (CAS) will own accurate order execution and management through the value chain and lead professional, solution-oriented communication with both internal and external business partners. This person will be responsible for end-to-end customer order management of PepsiCo products for assigned customers from receipt through delivery to customer warehouses and/or stores. CAS will be accountable for quality of customer service and driving compliance to Key Performance Indicators related to team’s customer network, including, but not limited to improved fill rates, on-time delivery, bracket compliance and waste mitigation.

**Accountabilities**:

- Manage customer orders from receipt through delivery to customer warehouses/stores ensuring order accuracy and timely release to distribution center
- The orders are submitted with normal lead time released to the warehouse within 2 hours and all communications from internal and external business partners responded within these hours
- Identify and resolve order level issues, including, but not limited to product fulfillment, on-time delivery, customer transportation, allocations, quality/freshness
- Provide proactive communication to customers, sales and key leadership stakeholders to share order status, product availability, warehouse/transportation delays and recovery timing
- Monitor data integrity between PepsiCo and customer systems to support timely and accurate order generation to deliver key business initiatives including promotions, innovation launches, discontinuances, seasonal/limited time offerings and item attributes (product weight, unit of measure)
- Collaborate cross functionally partnering with customer and internal stakeholders to reconcile supply chain challenges, replenishment and/or forecasting gaps and drive productivity increasing payloads, reducing loose case pick and mitigating deductions/returns
- Ensure clear understanding of assigned customers’ agendas and track performance trends
- Keep own Manager informed and abreast of any customer service issues that could warrant further discussion and require support

**Qualifications/Requirements**:**
Qualifications/Requirements**
- Strong written and verbal fluency in English; proficient communication skills with the ability to adapt style to the needs of the audience
- Bachelor’s Degree in Industrial Engineering or similar areas with desirable experience in Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Supply Chain or Customer Service
- Strong problem solving, issue resolution, influencing and prioritization skills
- Critical thinking skills with analytical and continuous improvement and innovation mindset
- Ability to develop and improve customer relations
- Willingness to adapt and integrate new technology, processes, and ideas to drive efficiency
- Proficiency in Microsoft Office suite (Excel, Word, Outlook, Power Point) is desirable
- Collaborate with peers to manage the day-to-day execution and support the business in an ambiguous environment; collaboration-based approach to decision making
- Flexible and able to work under pressure to include tight deadlines
- Strong organizational skills and able to manage several tasks simultaneously; strong attention to detail
- Must have a “Can Do” attitude with a willingness to assist others in completing activities as needed

This position is based in Mexico City, Mexico

Thank you so much for thinking about PepsiCo to start or continue your career**Relocation Eligible**: Not Applicable

**Job Type**: Regular