Call Center Operations Manager

hace 2 semanas

Monterrey, México XtendOps A tiempo completo

**JOB OVERVIEW**

An Operations Manager is responsible for making sure client, customer and employee needs are being met and understood by each department in the company. Their duties include handling any complaints, working to find solutions to any issues and collaborating with other departments to ensure a positive client-company relationship. Our ideal Operations Manager should be flexible enough to handle a variety of duties that pertains to their line of business while maintaining excellent inter departmental communication.

**RESPONSIBILITIES**
- Communicating with clients to ensure that all of their needs are understood and addressed.
- Building strong client relationships to maintain old business and acquire new customers.
- Collaborating with various internal departments to ensure that they fulfill all customer requests.
- Resolving complaints and keeping track of all processes that pertain to the client’s desires.
- Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
- Collecting and analyzing data concerning consumer behavior to understand changing needs.

**QUALIFICATIONS**
- 3+ years of experience as account manager/operations manager in Call Center
- Full English proficiency both spoken and written.
- Bachelor’s degree in business administration, marketing, sales or another similar field.
- Satisfactory problem-solving skills to help resolve customer complaints or needs
- Excellent verbal and written communication skills to communicate product ideas to clients
- Up-to-date understanding of the industry’s consumer behavior
- Strong customer service and interpersonal skills for dealing with different types of customers and clients
- Exceptional analytical skills for analyzing client data
- Time management and multitasking skills in order to handle multiple tasks and clients at once
- Advanced motivational and negotiation skills
- Strong organizational skills and attention to detail

**ABOUT XTENDOPS**

XtendOps combines leading-edge cloud-based technologies with a world-class managed workforce solution. We’re a modern offshoring entity, built around amazing people and innovative digital solutions. Agile and adaptable we quickly react to ever-changing client needs. We work hand in hand with our clients to design a customized outsourcing strategy to suit their needs and optimize their success. Our focus isn’t simply on supporting the business, but to improve operations, customer experience & expand our clients’ bottom line.

Tipo de puesto: Tiempo completo

Salario: $40,000.00 - $45,000.00 al mes

Beneficios:

- Programa de referidos
- Vacaciones adicionales o permisos con goce de sueldo

Tipo de jornada:

- Turno de 10 horas

Educación:

- Bachillerato terminado (Deseable)

Experiência:

- Gestión de relación con el cliente: 3 años (Deseable)

Idioma:

- Inglés (Deseable)

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