Manager-customer Experience
hace 2 semanas
Job Description
Sutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Customer Experience Managers in this role get to: Collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analyze to identify and act on every opportunity - and so that the manager can champion the voice of the customer. Ensure compliance: with key initiatives, tracking complaints, reporting on status, and manage projects that result in identified issues being prevented or mitigated for future customers. Built a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in positive customer experience. Create a quantifiable increase in Customer Experience: This critical team member will also collaborate with other team members and the business to improve results. Take ownership of customer feedback: and take action to prevent or mitigate them before they affect any other customers. Assure control: track and report monthly KPIs Team, track and report CX Pillars quarterly. Perform Ad Hoc requests for data, special reports, and analysis from a variety of departments to help them focus on opportunities for improvement or celebrations of success. Monitor and take action on Customer Surveys. Manage and create projectsinitiatives: track data and identify trends. Perform Project Management Activities: such as help to identify potential value-added projects. Perform Team Management Activities: Participate in the sourcing, attracting, selection, onboarding, and managing of interns.Engage in onboarding, training, and developing of CX interns. Escalate opportunities for quick wins when a new pattern of issues emerges.
**Qualifications**:
-
Inside Sales B2B
hace 2 días
Monterrey, México Mdy Customer Experience A tiempo completo**Descripción de la Empresa**:MDY Customer Experience es una empresa líder en la provisión de servicios de **Contact Center** y soluciones tecnológicas avanzadas.Nos enfocamos en mejorar la experiência del cliente y optimizar los procesos de atención para empresas de diferentes sectores a nível nacional.Actualmente, estamos buscando profesionales en...
-
Inside Sales B2B
hace 4 días
Monterrey, México MDY CUSTOMER EXPERIENCE A tiempo completo**Descripción de la Empresa**: MDY Customer Experience es una empresa líder en la provisión de servicios de **Contact Center** y soluciones tecnológicas avanzadas. Nos enfocamos en mejorar la experiência del cliente y optimizar los procesos de atención para empresas de diferentes sectores a nível nacional. Actualmente, estamos buscando profesionales...
-
Desarrollo de Negocios
hace 1 semana
Monterrey, México Idyliko - Customer Experience Design A tiempo completoEn Idyliko nos enfocamos en el diseño, implementación y medición de estrategias basadas en la creación de experiências del cliente (Customer Experience Management). Esto a través de consultoría con metodologías propias y la implementación de la mejor tecnología enfocada en "Customer engagement". Nos apasiona apoyar a empresas a crear experiências...
-
Desarrollo De Negocios
hace 2 días
Monterrey, México Idyliko - Customer Experience Design A tiempo completoEn Idyliko nos enfocamos en el diseño, implementación y medición de estrategias basadas en la creación de experiências del cliente (Customer Experience Management).Esto a través de consultoría con metodologías propias y la implementación de la mejor tecnología enfocada en "Customer engagement".Nos apasiona apoyar a empresas a crear experiências...
-
Customer Experience
hace 1 semana
Monterrey, México DiDi Global A tiempo completoCompany Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Customer Experience
hace 2 días
Monterrey, México Didi Global A tiempo completoCompany Overview:DiDi Global Inc. is the world's leading mobility technology platform.It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Real Estate
hace 2 días
Monterrey, México Prologis A tiempo completoReal Estate & Customer Experience, Senior Manager page is loaded## Real Estate & Customer Experience, Senior Managerlocations: Monterrey Officetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R****At Prologis, we don't just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately...
-
Customer Success Manager
hace 6 días
Monterrey, Nuevo León, México Outbound Contact A tiempo completo $80,000 - $120,000 al añoCustomer Success Manager (Fluent Engish or Advanced Proficiency)Leading and coordinating customer onboarding process for new Outbound Contact customers.Preparing and executing customer training using Outbound Contact best practices.Monitoring the Outbound Contact support queues.Setting up and managing client campaigns for managed clients.Ensuring great...
-
Real Estate
hace 1 semana
Monterrey, México Prologis A tiempo completoAt Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your...
-
Senior Customer Program Manager
hace 2 días
Monterrey, México Celestica Inc. A tiempo completoA leading technology solutions provider in Monterrey seeks a Customer Program Manager 3 to act as the primary interface for customer account management.This role oversees program execution and profitability for accounts ranging from $50 to $150 million, coordinating teams and ensuring customer satisfaction.Ideal candidates have over nine years of relevant...
