Regional Cx Mobility Program Manager

hace 2 días

Iztapalapa, México Uber A tiempo completo

**About the Role**
***

The CommOps CX Regional Mobility Program Manager will act as the liaison between the LatAm Community Operations team and the Local Operations teams for the Mobility business. The role guarantees that CommOps operational and financial goals will be achieved for each LatAm sub-region and that CommOps projects which are top priority for Local Operations will be implemented successfully. You will work closely with both CommOps, Local Operations and Strategic Finance teams to guarantee that we succeed in the implementation of our top priority projects.

**What You'll Do**
***
- Own the Mobility experience and contact objectives and key results for the sub-regions.
- Manage the CommOps Mobility sub-regional costs, ensuring that projects will be driven to help CommOps meet their Support Cost, R&A, and Shared Services targets.
- Become an SME in both CommOps and Ops businesses, having a deep understanding of how each organization impacts and relies on the other.
- Map opportunities to improve CommOps costs and experience at a sub-regional level. In coordination with cross-functional teams, design and influence the solutions that will help address those opportunities.
- Supervise the most impactful CommOps projects to guarantee their accurate implementation.
- Actively support and collaborate with local/ subregional teams by participating in key forums and project execution.
- Support preparation of materials, drive analysis/ deep dives, and generate insights for both Local Ops and CommOps key forums.
- Build valuable work relationships across central, regional, and local teams. Connect with all teams and make sure that they all see the other team's perspective to get to the best solution across teams with different priorities.
- Ensure that there is a good flow of information between Local Ops and CommOps. Collaborate closely with both teams, influencing the two sides to drive the implementation of the most relevant initiatives.

**Basic Qualifications**
***
- +5 years of robust work experience in startups, strategy, operations, consulting or other roles with a consistent record of driving business impact & influence.
- Outstanding written and verbal communication and storytelling skills. Need to be a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate relevant insights.
- Financial & business acumen: you understand the importance of costs, investments, and returns, so you work diligently to improve those.
- Data-driven decision-making ability and sound business judgment. Strategic problem solver and problem-solving.
- Outstanding Excel and data analysis skills
- Strong project management skills and experience managing a project portfolio.
- Positive relationship building, partner management and teamwork skills.
- Initiative to own ambiguous problems and design solutions with limited oversight.
- Fluent in English and Spanish.

**Preferred Qualifications**
***
- High-growth operations experience
- SQL proficiency
- Organizational change, and/or project management certifications
- Experience working with remote or international teams

  • Regional Sales Manager

    hace 7 días

    Iztapalapa, México Tesla A tiempo completo

    Tesla participates in the E-Verify Program What to Expect The Regional Manager is responsible for driving revenue, results and customer experience across a designated territory. The Regional Manager will hire, train, and develop effective teams, shape and execute operational standards, and work with cross-functional partners to develop business planning and...

  • Cx & Innovation Partner

    hace 2 semanas

    Iztapalapa, México Ferrer A tiempo completo

    **Misión de la posición**Implementar la estrategia de Customer Experience de Ferrer con los diferentes stakeholders para transformar a la filial en una compañía centrada en el cliente.Alineadxs a la estrategia global de Customer Experience de Ferrer HQ.**Funciones y Responsabilidades Principales**- Coordinar e implementar el programa de Customer...

  • Program Manager

    hace 2 semanas

    Iztapalapa, México GRUPO PSYKHE CONSULTORES A tiempo completo

    ¡¡POR EXPANSIÓN EMPRESA AUTOMOTRIZ SOLICITA PROGRAM MANAGER PARA ZONA IZTAPALAPA!! **Funciones** - Procesos de manufactura y mejoramiento de los existentes - Identificar problemas de causa raíz para implementar soluciones - Generador de ayudas visuales - Generador de instructivos - Cumplimientos de calidad **Requisitos** - Ingenieria industrial /...

  • Program Manager

    hace 2 semanas

    Iztapalapa, México GRUPO PSYKHE CONSULTORES A tiempo completo

    **¡¡BUSCAMOS PROGRAM MANAGER PARA INDUSTRIA METALMECANICO!!**- Requisitos:_- Disponibilidad de traslado y de horario.- Lic. En Ingeniería Mecánica, Industrial o afín.- 3 años de experiência en el área o puesto similar.- Conocimientos en: DNP, APQP, Norma de calidad IAFT/16949, VDA (Deseable), Solid works, RASIC matrix, AMEF.- Dominio de idioma...

  • Regional Facilities Manager

    hace 5 horas

    Iztapalapa, México JLL A tiempo completo

    **Regional Facilities Manager Latam****What this job involves ; **is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local, state and federal requirements.**Benefits to eligible employees, include**:- Direct Hiring by the company.- Base Salary.- Legal benefits: IMSS,...

  • Regional Sales Manager

    hace 2 semanas

    Iztapalapa, México Emprego MX A tiempo completo

    REGIONAL SALES MANAGER - GMA - INSTITUTIONAL Bachelor's Degree in Business Marketing, Finance or any related field. Minimum two (2) to three (3) years of proven working experience as Regional Sales Manager or Sales Supervisor preferably from FMCG or any related sales and marketing field. Has an excellent computer, analytical, communication and people...

  • Regional Sales Manager

    hace 2 semanas

    Iztapalapa, México Emprego MX A tiempo completo

    REGIONAL SALES MANAGER - GMA - INSTITUTIONAL - Bachelor's Degree in Business Marketing, Finance or any related field. - Minimum two (2) to three (3) years of proven working experience as Regional Sales Manager or Sales Supervisor preferably from FMCG or any related sales and marketing field. - Has an excellent computer, analytical, communication and people...

  • Regional Sales Channel Manager Voip Telefonía

    hace 2 días

    Iztapalapa, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**: **Sobre nosotros** - 30 años de experiência en el mercado, presencia a nível y fabricantes de soluciones para telefonía empresarial, comunicaciones unificadas en la nube y soluciones especializadas en call center, nos diferenciamos por ser innovadores y sin dudarlo, el...

  • Gbs Transformation Program Manager

    hace 1 semana

    Iztapalapa, México McCormick & Company A tiempo completo

    Hunt Valley (US)/ London or Mississauga (Canada)/ Haddenham (UK)/ Łódź (Poland) - hybrid Reporting to the VP of Global Business Services (GBS) Transformation, the GBS Transformation Program Manager is responsible for the coordinated management of a wide range of large-scale transformation programs to achieve strategic business objectives within agreed...

  • Gbs Transformation Program Manager

    hace 7 días

    Iztapalapa, México McCormick & Company A tiempo completo

    Hunt Valley (US)/ London or Mississauga (Canada)/ Haddenham (UK)/ Łódź (Poland) - hybridReporting to the VP of Global Business Services (GBS) Transformation, the GBS Transformation Program Manager is responsible for the coordinated management of a wide range of large-scale transformation programs to achieve strategic business objectives within agreed upon...