Credit & Collections Analyst

**Position Title**:
Credit & Collections Analyst

**Category/Shift**:
Salaried Full-Time

**Physical Location**:
Queretaro

**The Job You Will Perform**:

- Ensures that all work is completed on time and in accordance with established procedures, while promoting safety.
- Gathering information from different departments for accounting purposes
- Reviews aging reports and initiates calls to customers with past due balances to arrange for payment.
- Resolves customer complaints and disputed invoices and researches account discrepancies.
- Manages A/R balances at current, with mínimal ADD's for specific accounts or ranges of accounts.
- Maintains call logs and expected payment dates.
- As appropriate release credit hold orders and approve all direct and indirect orders
- Resolves billing issues that have resulted in delinquent payment.
- Provides timely follow-up with customers when expected payment has not been received.
- Establishes and maintains excellent working relationship with internal and external customers.
- Ability to manage and supervise cash app and invoice submission procedures for a receivable portfolio.
- Prepares credit, adjustment or customer refund documentation for account resolution, including prompt payment discounts paperwork.
- Provide statements, spreadsheets and other request to Customers.
- Performs other duties and special projects as assigned.
- When required visit customers to solve and clarify unpaid invoices.
- Coordinate get invoices for down payments at the end of month.
- Support Credit Managers/Analyst in credit-related duties when required (Pulling reports, Coface, etc.)

**The Qualifications, Skills and Knowledge You Will Bring**:

- Bachelor's degree in Accounting is desirable
- Strong SAP and Microsoft Office Suite (Word, Excel and Access)
- HRMS and Witron knowledge
- Customer service skills and commitment to quality excellence
- Negotiation skills-effective interpersonal skills, ability to manage through conflict.
- Excellent verbal and written communication skills, including effective telephone skills
- Experience working across multiple levels, functions and regions is desirable
- Demonstrates a high level of initiative
- Goal oriented and motivated to achieve standards set for collection activity
- Time management skills and ability to meet standards (productivity and quality) in a fast paced environment
- Basic accounting knowledge

**Preferred Competencies**
- Customer Focus
- Action Oriented
- Analytical skills
- Functional/technical skills
- Learning on the go
- Organization
- Problem-solving

**The Benefits You Will Enjoy**:
International Paper offers a benefits package competitive in the market according to the level of the position.

**The Career You Will Build**:
Leadership training, promotional opportunities within a global company

**The Impact You Will Make**:
We continue to build a better future for people, the planet, and our company IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re **Proud to be IP**.

**The Culture You Will Experience**:
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

**The Company You Will Join**: