Hyatt Reservations Agents

At **HYATT **we are looking for your talent as

**Reservation Agents**

Your main functions will be:

- Utilize elevated sales techniques to drive revenue production and create bookings by assuming the sale, overcoming objections, and upselling.
- Educate guests on product offerings. Process and review all customer requests accurately and efficiently.
- Field E-mails from other departments and 3rd party vendors looking for assistance with creating reservations.
- Must be able to adhere to AAA Diamond call standard requirements on all calls and pass any test calls for properties to maintain status.
- Able to utilize effective listening skills to create a personalized experience for the guest.
- Manage, coordinate and verify existing rates according to different strategies and channels.
- The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).
- **Your profile**:_
- Bachelor's degree in tourism, administration or similar.
- Experience as a customer service agent or reservations.
- English skills (written and verbal) required.
- Organized, service attitude, Excellent communications skills.
- Good handling of Microsoft Office packages.

Tipo de puesto: Tiempo completo, Aprendiz

Sueldo: $10,000.00 - $15,000.00 al mes

Beneficios:

- Caja de ahorro
- Estacionamiento gratuito
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
- Vales de restaurante

Tipo de jornada:

- Turno de 8 horas

Pregunta(s) de postulación:

- ¿Actualmente te encuentras laborando? ¿Estás consiente de que la vacante es Cancún?
- ¿Cuántos años de experiência tienes en reservaciones?, ¿en qué empresas has desempeñado este rol?
- ¿Cuál es tu nível de inglés en escala de % de 0 a 100?
- ¿Cuál es tu expectativa salarial neta mensual para unirte a nuestro equipo de trabajo?
- ¿Cuándo podrías iniciar actividades en nuestro corporativo de Cancún?

Lugar de trabajo: Empleo presencial

Fecha de inicio prevista: 17/12/2024