Training Operations Specialist

**Job Title: Training Operations Specialist**

**Job Summary**: We are seeking a dedicated Training Operations Specialist to support our internal delivery staff and customers. This role involves working on a team to manage Learning Management System (LMS) and overseeing related projects to ensure a stable and accessible learning platform. The Training Operations Specialist will work closely with operations teams, development, product support, and content teams to develop process efficiencies, address both internal and external customer issues, and manage the creation of courses and sessions.

**About the role**:

- Work in a team to manage and maintain the Learning Management System (LMS) to ensure optimal performance and accessibility.
- Support internal and external customers by addressing LMS-related issues and providing timely resolutions.
- Assist in creating, importing, and managing users, sessions, etc.
- Collaborate with operations teams, development, product support, and content teams to enhance the LMS and its functionalities.
- Ensure teams are taking advantage of LMS features and improvements.
- Maintain training and support documentation on how to effectively use the LMS.
- Monitor LMS usage and performance, and implement improvements as needed.
- Utilize HTML skills to create engaging and interactive pages within the LMS.

**About you**:

- Bachelor’s degree in information technology, Education, or relevant experience.
- Proven experience working with Learning Management Systems (LMS).
- Strong technical skills.
- Excellent problem-solving and troubleshooting abilities.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Detail-oriented with strong organizational skills.
- Experience with specific LMS platforms (e.g., Moodle, Blackboard, Canvas).
- Knowledge of e-learning standards and best practices.
- Experience in project management.
- Proficiency in HTML for creating engaging LMS content.

To apply, please upload your updated resume in English.

Location: CDMX

LI-EG1

**What's in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**:Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
- ** Purpose-Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

**Accessibility