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Bilingual Customer Service for Donor Services
hace 2 semanas
Are you passionate about helping others? Do you thrive in a customer-focused environment? Join our team as a **Customer Service Representative** and play a crucial role in assisting donors who are making a positive impact. This position is perfect for someone who enjoys personal interaction and takes pride in delivering excellent service.
**Key Responsibilities**:
- Provide exceptional support to donors, answering their inquiries with care and precision.
- Accurately record all donor information in our system.
- Handle incoming calls with strict adherence to our quality standards, ensuring each interaction is positive and informative.
- Deliver accurate and thorough information to donors, assessing their needs to fulfill their requests effectively.
- Maintain a confident, helpful, and empathetic approach in all communications.
**Qualifications**:
- **Advanced English proficiency is essential.**:
- Preferred 1+ years of experience in a similar customer service role.
- Familiarity with legal terms and jargon is a plus, but not required.
- Strong interpersonal skills with the ability to forge connections easily.
- Confident communicator who consistently receives positive feedback.
- Self-motivated with a positive attitude and a strong commitment to learning and growth.
- Excellent spelling, grammar, and quick learning abilities to contribute efficiently.
- Emotional intelligence to remain composed under pressure and when handling difficult clients.
- Strong computer skills, including the ability to type 30+ words per minute in a Windows environment.
- Reliable and committed to maintaining a perfect attendance record.
- **Morning Shift**:Your schedule starts between 5:00 am and 7:00 am, working 6 hours per day with Sundays OFF.
- **Salary**:$3,360.
Tipo de puesto: Tiempo completo, Medio tiempo
Sueldo: $3,300.00 a la semana
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
