Collections Analyst

hace 2 días

Tlaquepaque, México Hewlett Packard A tiempo completo

At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you

As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow.

**What will your day consist of?**
- Building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on improving payments and accelerating cash-flow
- Sending consolidated account statements, to our AP contacts, who are usually part of centralized teams
- Logging the disputes raised by the customers and follow-up with internal and external stakeholders for resolution
- Conducting critical call with different Order Management groups, in order to review the status of the disputes, negotiate and agree in resolution timelines
- Having Ad-hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations
- Following-up with Customers’ Requestors (POs’ creators) in order to obtain a faster resolution on different cases.
- Communicate and have a close partnership with Credit Analysts, Sales, Account Management teams to take appropriate Financial decisions
- Escalating up to Director and VP level the cases without a clear resolution path
- Leading and/or participating in business enhancement projects across countries/ regions.

**Join us if you have**:

- Bachelor or master’s degree in Finance, Administration, business, economics or similar
- ** Advanced** English language skills, knowledge of additional languages will be a plus
- 1 year of experience in collection, customer service, accounts payable or receivable
- Understanding of collection strategies and financial concepts.
- Good communication, negotiation, and conflict resolution skills.
- Ability to build relationship across teams and cultures
- Understanding of Quote to Cash process.

Your additional benefits package:

- Life insurance
- Mayor Medical Insurance
- Savings Fund
- 12 paid holidays on your first year
- Restaurant and food vouchers
- Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs)
- Vendors discount program (Restaurants, cinema, clothing, and other)

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