IT Retail Support Analyst

hace 1 semana

Miguel Hidalgo, México GS HEADHUNTER LATAM A tiempo completo

**Vacante para la empresa GS HEADHUNTER LATAM en Polanco - Miguel Hidalgo, Ciudad de México**:
**Position Summary**:
understands Retail, omnichannel and e-commerce processes in general. In this role, you help analyzing business
- **
What you can expect**:
Understand and support retail business processes and functionality focused but not limited to Point of Sale front
- Participate in and contribute to US and international IT related Retail projects.
- Gather and document business requirements, processes changes and workflows
Integrate and implement new processes and solutions into existing system landscape.
- Support formal testing conducted by the business for system modifications and fixes.
- Manage and monitor system communication (interfaces).
- Create/edit training documentation using a variety of media.
- Provide end-user and internal training.

**Your profile**:
5 years experience in similar roles.
Minimum Bachelors degree from an accredited college or university.
Able to interface with internal customer and IT Management to communicate complex ideas clearly.
Able to grasp complex technical concepts quickly and produce detailed requirements documents
Experience in supporting and configuring Oracle Retail Xstore Point of Service (POS) system
Knowledge of Xstore modules, including sales, inventory, and promotions.
Familiarity with SOVIA (Store Operations Visibility and Insight Analytics) for real-time monitoring andanalytics.
Ability to troubleshoot and optimize SOVIA for better performance.
Expertise in supporting SIVIS (Store Inventory Visibility and Intelligence System).
Knowledge of SIVIS data structures and ability to perform data analysis.
Knowledge of any CRM or eCommerce solutions is preferred.
Gather and document business requirements, processes changes and workflows.
Create/edit training documentation using a variety of media.
Able to occasionally travel internationally - valid passport required.
Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to deal with problems involving several concrete variables in standardized situations; ability to prioritize and manage commitments and adjust to changing priorities.
Analytical, independent, structured, and careful work attitude, as well as organizational talent and assertiveness.
Excellent oral and written communication skills in English Speaking other languages like German, Spanish or Portuguese is a plus.
Able to lift 50lbs

**Your benefits**:
Salary gross: $60,000 to $65,000 monthly.

Robust compensation package above the legal requirements.
Flexible office hours.
Birthday off
Exclusive employee discounts
Comprehensive wellness programs to promote health & well-being.
Continuous development
Life and career plan
**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Experto

**Función departamental**:
Tecnología / Internet

**Industria**:
Comercio al por menor / Minorista o Retail

**Habilidades**:

- SOVIA
- SIVIS
- Xstore
- Oracle Retail

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