Vp - Mexico Tsp Head - Mexico City

The Cash & Trade Proc Sr Mgr is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to manage the daily operations for a larger Cash and Trade Operations unit, consisting of multiple teams performing related tasks.

**Responsibilities**:

- Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations
- Manage staff resource allocation while assisting with the development and oversight of the budget
- Resolve complex and highly variable issues with significant departmental impact
- Evaluate performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions
- Ensure essential procedures are followed and contribute to defining workflow standards
- Contribute to the objectives of the entire Transaction Services function

**Qualifications**:

- 6-10 years of experience in a related senior level role with experience in trade / cash operations and management
- Proven experience in creating and implementing processes that result in improved business performance
- Effective verbal and written communication and analytical skills

**Education**:

- Bachelor's/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**BUSINESS OVERVIEW**

Mexico Trade Operations is a key unit within the Global Trade Operations, with servicing responsibilities for a group of trade products (Trade Working Capital Solutions, Trade Loans, and Core Trade) supporting several Citigroup businesses. Global Trade Operations offer world class trade services in over 70 markets around the globe. The Mexico-based organization supports Mexican clients as initiators of transactions to counterparties in other Global Regions, as well as completing transactions to our clients that emanate from Citigroup branches in other Regions. The Organization provides our corporate clients with transaction preparation, processing and customer service. In striving to achieve high quality delivery, the organization works closely with business partners and internal servicers. A significant focus on risk & control, customer service and quality is practice at the transaction and process levels. Trade Operations creates, promotes and supports products and services to help clients better manage their trade flows and maximize the success of their business. Trade Mexico is a key business in TTS, with a large operational footprint in branches throughout the region.

The Cash & Trade Proc Sr Mgr is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to manage the daily operations for a larger Cash and Trade Operations unit, consisting of multiple teams performing related tasks.

**Responsibilities**:

- Manage an expanding team of TCAP/TSP staff who work closely with top-tier clients ensuring we are meeting their expectations and providing key metrics and deep dive analysis on our performance
- Map, document and work through the key challenges facing our service and onboarding teams when supporting our client’s needs across Western Europe
- Drive key regional initiatives including PACT Roll Out, TCAP Model Development and VOC
- To take the lead working with Product, Implementations, Sales and Coverage on client experience projects
- Drive consistency in client experience across the cluster through alignment with Global approach
- Collaborate with the Innovation Lab and leverage solutions to enhance employee and client experience
- Complete prioritisation of development requests with Service Teams, and in turn with Product & Technology
- Use technology solutions to drive employee and client experience enhancements
- Communicating progress of the project(s) to relevant parties and/or Section Manager, Department Manager and Senior Management
- Identify, track and document issues and risks where appropriate
- Ensure project plans are created and maintained
- Ensure documented reviews of project documentation takes place provide strong analytical, technical, business and/or management expertise to the group
- Lead Client At Risk/Sensitive Client programme & calls for Trade
- Develop a robust approach to VOC Progress management, follow up and monitoring across the cluster
- Keep updated on all new market and regulatory requirements affecting client portfolio/base
- Simplify the client experience and eliminate delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfaction resolution
- Lead client commercialisation efforts across the region to increase online ban