Credit & Collection Coordinator

Credit & Collection Coordinator

Key Responsibilities:

- Analyze customer creditworthiness using financial data, payment history, and industry trends to establish and maintain a credit limit matrix and review schedule for existing accounts.
- Provide day-to-day guidance to the collections team to enhance understanding of processes and ensure accuracy and efficiency in all AR activities.
- Lead divisional reviews of customer account balances to ensure appropriate collection actions are taken in a timely manner.
- Collaborate with Reporting Analyst to prepare month-end bad debt reserve calculations and perform regular account reviews and analyses.
- Negotiate payment plans and settlement agreements with delinquent customers; initiate legal action where necessary to recover outstanding balances.
- Identify operational pain points and recurring issues to make strategic recommendations for process improvements.
- Develop and deliver reporting and analytics to senior management, highlighting collection performance, risk exposure, and trends.
- Monitor team workflows and respond to changing priorities to ensure that all deliverables are met accurately and on time.
- Report regularly on the status of collections, including high-risk accounts, and offer solutions for resolution.
- Participate in cross-functional initiatives representing the AR department to support process optimization and departmental collaboration.
- Serve as a point of escalation for collections and credit issues, providing timely resolutions and supporting internal stakeholders.
- Assist with system upgrades, testing, implementation of new tools, and execution of special projects or process enhancements.
- Implement and manage a structured credit approval process applicable across multiple divisions to mitigate financial risk and improve credit controls.
- Perform additional tasks and responsibilities as assigned by leadership, in alignment with business needs and department objectives.

Qualifications:

- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field - or equivalent work experience in credit, collections, or accounts receivable.
- Minimum of 3 years of experience in credit analysis, collections, or AR operations, preferably in a multi-division or corporate environment.
- Strong understanding of credit risk assessment, collection strategies, and accounts receivable processes.
- Proven ability to analyze financial data and make informed credit and collection decisions.
- Excellent negotiation, communication, and conflict resolution skills.
- Experience with ERP systems (e.g., AS 400, Oracle, AX)
- Proficiency in Microsoft Excel, including the use of VLOOKUP, pivot tables, and data manipulation.
- Strong attention to detail, organizational skills, and ability to manage multiple priorities under deadlines.
- Demonstrated ability to work both independently and in a team-oriented environment.
- Ability to identify and implement process improvements and contribute to cross-functional initiatives.

CVG IS AN EQUAL OPPORTUNITY EMPLOYER

Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.

Visa Sponsorship

Commercial Vehicle Group, Inc (CVG) does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the country of the job posting location on a full-time basis.

No Unauthorized Referrals from Recruiters & Vendors

Please note that Commercial Vehicle Group, Inc (CVG) and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to CVG will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resume or offer is received.

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Commercial Vehicle Group (CVG) makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by CVG. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact CVG through CVG’s website to verify the authenticity of any employment opportunities.