Senior Assistant

Education : EQUIVALENTEXPERIENCE

**At Elanco (NYSE: ELAN) - it all starts with animals**

**As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.**At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People.**

**At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.**

**Making animals’ lives better makes life better - join our team today**

**Your Role: Senior Finance Assistant**

As Senior Finance Assistant, you will support the Elanco US Affiliate business, focusing on managing returns, credits, and shipment issues. You will be responsible for the timely and accurate processing of these customer requirements, ensuring compliance with industry regulations and internal practices. This role also involves collaborating with public warehouses and third-party manufacturers across the U.S.

**Your Responsibilities**:

- Manage and resolve customer issues related to returns, credits, and shipment corrections, including pricing and transportation arrangements.
- Ensure strict compliance with regulatory requirements (e.g., Sarbanes-Oxley, cGMP) and maintain accurate, organized documentation and computer files.
- Actively participate in calls with distribution centers and collaborate with public warehouses, third-party manufacturers, and internal Customer Experience teams.
- Monitor and manage error logs, utilize systems efficiently, and proactively suggest and implement process improvements to enhance operational effectiveness.

**Basic Minimum Qualifications**:

- Education: High school diploma/GED
- Experience working in an environment governed by GDPs (Good Documentation Practices)
- Attention to detail and excellent communication skills (English is a must)
- Costumer services, logistics or finance experience.

**What will give you a competitive edge (preferred qualifications)**:**
- Previous experience on the field
- Fluent English and had previously worked with US clients

**Additional Skills/Preferences**:

- 2 Years of related experience preferred
- Knowledge in operating in SAP Software system
- Experience and knowledge of Sarbanes Oxley

**Additional Information**:

- Travel: 0% - 10%
- Location: Mercado Andares, Zapopan. JAL.

**Elanco Benefits and Perks**:
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose Some highlights include:

- Sueldo de $18,000 - $20,000 nominal mensual
- Vales de despensa
- Fondo de ahorro
- Vales de restaurante
- 33 días de aguinaldo
- SGMM
- Seguro de vida
- PTU
- Prima de vacaciones del 80%
- Bono anual
- Días libres adicionales (8 días)
- Plan de pensiones
- Descuentos por convenio (laboratorio médico, seguro de coche, productos Elanco)
- Viernes cortos
- Modelo Hibrido: 3 dias en oficina y 2 en casa.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status