Client Success Manager

Are you a dynamic and proactive professional with over 5 years of experience in client management? **Aventus LLC**is seeking a talented individual to join our team as a _Client Success Manager_. As a key player in maximizing client satisfaction and engagement, you will play a crucial role in overseeing client success initiatives and fostering long-term relationships.

**Position**: Client Success Manager
**Location**: Remote / US and International Travel Required

**We’re Aventus** -- a boutique customer experience BPO located in Charleston, South Carolina. We launched 10+ years ago, and provide omnichannel support for over 100+ amazing clients with cool, exciting brands across different industries. Our _mission_ is to help empower businesses to grow their companies by improving the most critical factor: customer satisfaction.

At **Aventus**we believe that success in client management isn’t just about solving today’s problems—it’s about **anticipating tomorrow’s needs**. We **read the tea leaves**—analyzing trends, behaviors, and feedback to understand what our clients truly want before they even ask. The ability to **decode unspoken expectations, foresee potential challenges, and proactively offer solutions** is what sets us apart.

As a **Customer Success Manager**, you’ll be the **trusted advisor** to our clients, driving **long-term success, retention, and growth** by fostering deep relationships and delivering strategic, data-driven insights.

**Responsibilities**:

- **Cultivate Client Relationships** - Engage directly with clients during key moments such as strategic planning, contract discussions, and unique requests. Build trust by managing expectations, addressing inquiries, and deeply understanding client needs.
- **Anticipate & Solve Challenges** - Success isn’t just about **reacting** to problems; it’s about **foreseeing them**. Use data, client behavior insights, and industry trends to identify risks and proactively deliver solutions before challenges arise.
- **Drive Retention & Growth** - Maintain a **90%+ client retention rate** by ensuring client health, KPI achievement, and exceptional service delivery. Identify **expansion and cross-sell** opportunities to drive revenue growth.
- **Conduct QBRs & Strategic Reviews** - Lead **Quarterly Business Reviews (QBRs)** to assess performance, align on goals, and uncover opportunities for optimization and expansion.
- **Resolve Client Issues** - Support teams in resolving service issues within SLAs, monitor escalations, and intervene directly when needed. Keep leadership informed of critical challenges.
- **Collaborate Cross-Functionally** - Work closely with Sales, Account Management, and Operations to ensure seamless client experiences, from onboarding to long-term success.

**Requirements**:

- **Experience**: 5+ years in a client management role.
- **Travel**: Willingness to travel within the US and internationally.
- **Documentation**: A valid **Mexican Passport and US Visa** are required.
- **Training**: Onboarding training is provided in our Charleston offices in South Carolina; the first month will be spent there with the office team.

**Skills and Qualifications**:

- **Efficiency**: Produce significant output with mínimal wasted effort.
- **English Proficiency**: C2 is required
- **Tech-Savvy**: Can handle multiple CRMs and softwares, and can learn and adapt fast to new technologies.
- **Creativity and Innovation**: Generate new and innovative approaches to problems.
- **Work Ethic**: Possess a strong willingness to work hard to get the job done.
- **Intelligence**: Quickly understand and absorb new information.
- **Attention to Detail**: Do not let important details slip through the cracks.
- **Persistence**: Demonstrate tenacity and willingness to go the distance.
- **Proactivity**: Act without being told what to do; bring new ideas to the company.
- **Flexibility and Adaptability**: Adjust quickly to changing priorities and conditions.
- **Calm Under Pressure**: Maintain stable performance under heavy pressure or stress.
- **Enthusiasm**: Exhibit passion and excitement over work with a can-do attitude.

What **Aventus** offers:

- Fully remote position.
- Long term career plan with scaling opportunity at short term for over-achievers.
- Competitive base pay + Incentives + Independent Contractor Benefits. _**Please note we do not offer Mexican benefits required by law as this is an Independent Contractor role.**_
- Fully paid training.
- Full Support: We have a great management team Our team is always supportive and open to feedback. We love sharing new ideas to continue to optimize our processes.
- Positive work environment and work-life balance oriented company.
- Annual Performance Reviews. Get rewarded for your hard work.

If you feel you can rock this position and you are looking for a stable job at a great company please send us your updated **CV in English**

Tipo de puesto: Tiempo completo

Sueldo: A partir de $55,000.00 al me