Customer Service Representative

hace 6 días

Ciudad de México THE ZAMORA AMERICAS, INC. A tiempo completo

At Zamora Company, we believe customer service is at the heart of our success. A strong Customer Service Representative not only builds customer loyalty but also strengthens our reputation and helps grow our brand.

**RESUMEN DEL PUESTO / JOB BRIEFING**

As a Customer Service Representative, you’ll be the voice and face of Zamora Company. You’ll interact directly with our customers, providing exceptional service, solving problems, and creating positive experiences. Our team members are known for being friendly, courteous, and professional — always putting the customer first.
In this role, you’ll:

- Serve as the first point of contact for customer and consumer inquiries
- Take personal ownership of each interaction, from start to finish
- Handle non-scripted calls with confidence and care
- Provide timely updates and support to both internal and external customers
- Represent Zamora with a positive, solutions-focused attitude

If you have previous customer service experience and thrive in an entrepreneurial, creative setting, we’d love to connect with you

**RESPONSABILIDADES / MAIN RESPONSIBILITIES**:

- Order Entry in SAP - Taking orders, verifying customer information, processing payments, and managing order fulfillment
- Updating customer details, reviewing account history, resolving account discrepancies, and managing account changes
- Engaging with customers in a positive manner, actively listening to their needs, and building rapport
- Identifying complex problems that need further attention and transferring them to supervisors or relevant departments
- Actively listening to customer issues, investigating problems, offering solutions, and providing appropriate compensation when needed
- Processing customer return requests, verifying eligibility, and facilitating exchange
- Maintain company standards to ensure high-quality service
- Build relationships with customers to ensure satisfaction
- Attend required departmental meetings
- Possess the ability to organize and keep a positive & productive work environment

**REQUERIMIENTOS Y HABILIDADES / REQUIREMENTS & SKILLS**:

- High School Diploma
- Proven experience as Customer Service
- Critical Thinker
- Excellent organization skills
- Must be able to multi-task, prioritize and manage time effectively
- Excellent verbal and written communication skills
- Ability in problem-solving.
- Ability to always remain professional and courteous with customers
- Strong computer, telephone, and technology skills
- Must be professional, organized, and friendly.
- Must be self-motivated and able to work with mínimal supervision.
- Beverage alcohol experience/spirits industry experience preferred
- Understanding of the Supply Chain
- Bilingual Spanish and English proficiency
- Proven experience working with cross-functional teams

Zamora Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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