Bilingual Scheduler
hace 2 semanas
**Responsibilities**:
Oversee Call Center Operations: Manage daily call center activities, ensuring efficient handling of patient calls, appointment scheduling, and inquiries.
Customer Service Excellence: Resolve escalated patient concerns, maintaining a high level of patient satisfaction.
Scheduling & Coordination: Oversee appointment scheduling and coordination to ensure timely and accurate service delivery.
Compliance: Ensure call center operations comply with HIPAA and other healthcare regulations.
Performance Monitoring: Track key performance metrics (e.g., call volume, wait times, customer satisfaction) and provide reports to management.
Process Improvement: Identify and implement improvements to increase efficiency and enhance service quality.
Technology Management: Ensure proper functioning of call center software and systems, troubleshooting issues as needed.
Collaboration: Work with other departments (e.g., medical records, billing) to ensure seamless patient service.
**Qualifications**:
Education: Bachelor’s degree in healthcare administration, Business, or related field (preferred) or equivalent work experience.
Experience: 3+ years in healthcare call center management or a related field. (preferred)
Skills: Strong leadership, communication, and problem-solving skills. Proficiency with call center software, CRM systems, and MS Office.
Knowledge: Familiarity with medical terminology, healthcare systems, and HIPAA compliance.
Must be Proficient in Spanish and English speaking and understanding.
Work Location: In person
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