Bilingual Medical Scheduler

hace 5 días


Monterrey Centro, México Neurology Company A tiempo completo

**Responsibilities**:
Oversee Call Center Operations: Manage daily call center activities, ensuring efficient handling of patient calls, appointment scheduling, and inquiries.

Customer Service Excellence: Resolve escalated patient concerns, maintaining a high level of patient satisfaction.

Scheduling & Coordination: Oversee appointment scheduling and coordination to ensure timely and accurate service delivery.

Compliance: Ensure call center operations comply with HIPAA and other healthcare regulations.

Performance Monitoring: Track key performance metrics (e.g., call volume, wait times, customer satisfaction) and provide reports to management.

Process Improvement: Identify and implement improvements to increase efficiency and enhance service quality.

Technology Management: Ensure proper functioning of call center software and systems, troubleshooting issues as needed.

Collaboration: Work with other departments (e.g., medical records, billing) to ensure seamless patient service.

**Qualifications**:
Education: Bachelor’s degree in healthcare administration, Business, or related field (preferred) or equivalent work experience.

Experience: 3+ years in healthcare call center management or a related field. (preferred)

Skills: Strong leadership, communication, and problem-solving skills. Proficiency with call center software, CRM systems, and MS Office.

Knowledge: Familiarity with medical terminology, healthcare systems, and HIPAA compliance.

Must be Proficient in Spanish and English speaking and understanding.

Ability to commute/relocate:

- 64000, Monterrey Centro, N. L.: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- Spanish and English fluently? (required)

Work Location: In person


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