Billing and Collections Analyst Home Office

hace 6 días

Merida, México HQ_Workhom A tiempo completo

**Descripción empresa**:
Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas.

**Misión del cargo**:
We are looking for a competent Collection Specialist to contact clients and collect outstanding payments.

**Funciones del cargo**:
You will struck a balance between maintaining trustful relationships, and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

**Responsibilities**:

- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status

**Requisitos**:
Proven experience as a Collection Specialist or similar role
Knowledge of billing procedures and collection techniques (e.g. skip tracing)
Familiarity with laws related to debt collection (e.g. FDCPA)
Advanced English is essential.
Working knowledge of MS Office and databases
Comfortable working with targets
Patience and ability to manage stress
Excellent communication skills (written and oral)
Skilled in negotiation
Problem-solving skills

**Condiciones Oferta**:
**Sueldo neto mensual**: 17000

**Beneficios**:
**Benefits**:

- $17,000 per month
- Permanent Home Office
- Law Benefits
- Office Hours

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