Business Intelligence Advisor

hace 7 días

Ciudad de México CDMX NTT DATA A tiempo completo

**Req ID**: 299220

We are currently seeking a Business Intelligence Advisor to join our team in mexico city, México (MX-MEX), Mexico (MX).

**Role Summary**:
**Key Responsibilities**:
**Technical Support**:

- Collaborate with developers, IT teams, and external vendors to address issues and implement fixes.
- Escalate unresolved issues to higher-level support or specialized teams.

**Monitoring and Maintenance**:

- Monitor scheduled Jobs and ensure their successful completion.
- Perform routine maintenance tasks, including system updates, backups, and configuration changes.
- Assist with system upgrades, patches, and migrations to ensure continuity of service.

**Incident Management**:

- Log, track, and manage incidents and service requests via ticketing systems.
- Follow established procedures for incident escalation and resolution.
- Participate in root cause analysis and problem management efforts.

**Documentation and Reporting**:

- Create and present reports on system performance, issues, and resolution times.
- Document changes, fixes, and enhancements in a knowledge base for future reference.

**Collaboration**:

- Participate in system testing and quality assurance activities.

**Key Skills and Qualifications**:

- ** Technical Skills**:

- 8+ Years of experience in Informatica B2B
- 5+ Years of experience in Informatica Power Center
- 5+ Years of experience in Informatica MDM
- 3+ Years of experience with databases (MS-SQL server),
- Experience in Informatica Cloud Data Governance Catalog is preferred
- ** Analytical Skills**: Ability to diagnose and solve complex technical problems.
- ** Communication**: Strong verbal and written communication skills, able to explain technical concepts to non-technical users.
- ** Customer Service**: Ability to provide excellent customer service under pressure and manage competing priorities.
- Knowledge of ITIL processes (incident, problem, and change management).

LI-LATAM

**About NTT DATA**

**NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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