Support Engineer

hace 6 días

Saltillo, México U hi A tiempo completo

**Job Description: Support Engineer**

**Essential Job Functions**
- **User Assistance and Issue Resolution**: Serve as the primary contact for all inquiries related to Finra Jira and Confluence, providing timely and accurate solutions to user issues and requests.
- **Configuration Management**: Manage requests for project configuration changes, ensuring they align with business needs and adhere to company policies.
- **Access Administration**: Oversee user access, roles, and permissions.
- **Project/Space Creation**: Set up new projects and configure workflows based on specific requirements.
- **Ongoing Improvement**: Regularly assess and recommend enhancements to the Jira and Confluence setup to improve performance and user experience.
- **Team Collaboration**: Work closely with other IT and support teams to ensure a unified approach to user support.
- In depth understanding of Jira and Confluence, including advanced features and admin capabilities.
- Proven ability to handle multiple tasks.
- Excellent communication and interpersonal skills.
- Familiarity working with Bitbucket is highly desirable.
- Scripting and automation skills are highly desirable.

Tipo de puesto: Tiempo completo

Sueldo: $35,000.00 - $50,000.00 al mes

Beneficios:

- Días por enfermedad
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Trabajo desde casa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Tipo de jornada:

- Turno de 8 horas

Lugar de trabajo: Empleo presencial

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