Global Operations Project Manager

Global Operations Project Manager - Billing/Revenue

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values - to partner, innovate and act - we are an organization that plan, source, and provide quality customer and partner experiences.

**How you will make your mark**:

- Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.
- Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post project evaluations.
- As needed, will support e-Invoicing engagements with external and internal customers and partners - will work with IT and various internal organization to deliver through a Project based approach
- Represents the needs of the business, function, or region on an ongoing basis to drive process improvements with other organizations as well as our own.
- Utilizes and assists others in utilizing standard project management and quality improvement methodologies in process improvement approaches.
- Establishes processes which are consistent with overall organization objectives and maintains process documentation.
- Breadth of knowledge and experience in project management, business, customer stakes, subcontractor management, stakeholder management
- Supporting compliance programs that are required via governmental or corporate requirements
- able to lead/deploy short term programs from End to End
- aligning with cross functional organizations (knowledge of Order management globally preferred, as well as customer / partner care support and fulfillment activities)
- May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Ability to handle most unique situations with limited guidance. May seek advice in order to make decisions on complex business issues
- Owns the research and data analysis for complex projects; may lead various level complexity projects.
- Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of moderate complexity, and understand business/customer impact. Including ongoing project reporting, communications and stakeholder reviews (this may also include financial validations and cost benefit analysis (CBA).
- Utilizes standard project management and quality improvement methodologies in process improvement approaches.
- Drives projects and implements process changes in order to meet ongoing business objectives, following standard project management guidelines and procedures (i.e. pmp or six sigma)

**About you**:

- Bachelor’s degree or higher
- Minimum of 5 years project management experience
- Project Manager (prefer PMP or Six Sigma certification, but not mandatory)
- Reads/Writes/Speaks English and local language
- Knows HPE order management systems (Internal); understands order management order flows (order receipt through to invoicing - Supply chain knowledge helpful, but not required) and architecture (external)
- Data analysis - able to review data, derive conclusions or actions and report out
- Knowledgeable in eCommerce (nice to have: eInvoicing and web portal knowledge, EDI) - including B2B and B2Bi
- Organized in high stress situations
- Able to work with little direction
- Able to lead teams, not reporting to them
- Developed problem
- solving and analytical skills
- Broad knowledge of the end to end process of sales operations
- Demonstrated teamwork and collaboration skills
- Time Management
- Negotiation and Influencing skills

**Tools to be used - a working knowledge of 50% of these tools is preferred, but not required**

Internal hire:

- OSV
- Fusion / S4 / BRIM knowledgable - must have
- Invoicing processes
- Industry knowledge
- CXML nice to have
- EDI knowledge nice to have
- Regional expertise on OM with country level policy
- Global expertise on OM
- HPE Quoting and pricing process knowledge - nice to have

External and internal:

- SharePoint - must have
- MS Office (Excel work, PPT, Outlook, Visio) must have
- Project management - must have
- Order management systems (order flow, architecture)
- Quoting / pricing knowledge
- Online / B2B ecommerce
- EDI Knowledge
- Financial assets/systems knowledge
- Invoicing systems / assets (including e-invoicing and web portals) knowledge
- Supply Chain and Logistics asset knowledge

Join us and