Customer Service Associate I

hace 2 semanas

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Service Associate I

**Arrow Electronics** is looking to hire an entry level Customer Service/Support Associate to join our team in Guadalajara, MX to work out of our HP Office, located in Periferico Sur.

**What You'll Be Doing**
- Provide internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing
- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

**What You'll Need**
- Typically requires a 2 year degree and 2-4 years of experience or High school graduate with equivalent related experience
- 1-3 years of customer service experience
- Good Excel skills **required**:

- Ability to communicate fluently in Spanish and English

**What's In It For You**

The target salary range for this role is $14,125 - $17,500 Monthly (before taxes), plus great benefits and growth opportunity.

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 10 vacation days
- Savings Fund
- Life Insurance
- Healthcare Insurance
- Food & Restaurant Vouchers
- Growth Opportunities
- And more

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support

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