Remote Transition Tower Lead

hace 2 semanas

Ciudad de México NTT DATA A tiempo completo

**Req ID**: 312837

We are currently seeking a Remote Transition Tower Lead - Account Management to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
- Prepares PowerPoint presentations and delivers during Project Planning and Project Initiation Workshops to the customer and other towers.
- Revises project plans, completes activities, and manages the continuous follow up to meet scheduled milestones.
- Gathers and documents discovery information from customer using presentations, interviews, and conference calls.
- Analyzes discovery information and develops gap analysis and pareto charts to identify/track/close risks, issue, and assumptions.
- Reviews SLAs and contracted obligations from the contract and cost model to identify gaps.
- Creates Visio diagrams of the tower/business unit process flows.
- Writes hand-off documents which may include: Standard Operating procedures, Service Matrix, and Operations Manuals.
- Documents and conducts User Acceptance testing prior to AOS.
- Works closely with Service Management and prepares ITSM workbook for tower.
- Conducts weekly meetings with business unit and transition stakeholders and support partners.
- Recommends and drives the analysis and solutions of problems.
- Monitors and controls work to ensure that the project remains on track and in control.
- Interfaces and communicate with project team and management.
- Communicates with the Transition team and customer contacts on project status and RAID updates.
- Escalates unresolved RAID items to senior and executive leadership

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