Customer Care Analyst Ii
hace 7 días
Position Summary:
Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.
Major Responsibilities:
- Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications. Ensures continuous specifications. Ensures continuous improvement and customer care quality metrics are met.
- Ensure quotes provided to customers are accurate and consistent. Ensures appropriate follow up with customers.
- Resolves complex customer concerns.
- Provides warranty customer support. Works with sales team and customers directly to bring issues to resolution. Balances customer satisfaction and cost within boundaries of warranty policy.
- Provide direction to account managers (inclusive or key and executive account stakeholders) on appropriate methods for product pricing, sourcing and distribution. Calls upon specific accounts assigned.
Required Education / Experience / Skills:
- Bachelor’s Degree in Business Administration, International Commerce, Engineering, or related field
- 1+ Years of Experience
- Green Belt Certification preferred.
- Proficiency with Microsoft Office Products and ERP system (Oracle preferred)
- Superior interpersonal and written communication skills
Travel: 40%
Language: Must be bilingual (Spanish and English)
About Regal Rexnord
- The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
-
Customer Care Analyst Ii
hace 3 semanas
Monterrey, México Regal Rexnord A tiempo completoPosition Summary:Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.Major Responsibilities:- Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications....
-
Customer Care Analyst Ii
hace 3 semanas
Monterrey, México Regal Rexnord A tiempo completoRegal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord...
-
Customer Care Analyst Iii
hace 2 semanas
Monterrey, México Regal Rexnord A tiempo completoRegal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord...
-
Dealer Care Analyst
hace 2 semanas
Monterrey, México GM Financial A tiempo completoOverview:The **Dealer Care Analyst** will support the dealer’s network, providing guidance on their doubts, and giving advice on credit policy as well as in contract purchasing policy in order to get approval to purchase. This position requires a high customer service focus, always aiming to increase dealer’s satisfaction.This department is responsible...
-
Customer Care Executive
hace 4 semanas
Monterrey, México HRO A tiempo completo**Job brief**We are looking for a customer-oriented service representative.What does a Customer Care Executive do?A Customer Care Executive, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency, to provide customer assistance working...
-
Customer Care Representative
hace 4 semanas
Monterrey, México Hempel A tiempo completoCustomer Care Representative - Monterrey, MexicoDo You Also Believe People Are a Company’s Greatest Asset? Do You Dream of Working in a Culture of Inclusion, Transparency, and Support?Hempel is looking for a committed Customer Service Representative to join our Marine segment team! As part of a global leader in protective coatings, you will play a key role...
-
Accounts Receivable Analyst II — Impact
hace 3 semanas
Monterrey, México SWBC Mexico A tiempo completoA leading financial services company in Monterrey, Mexico is seeking an Accounts Receivable Analyst II. The ideal candidate will have over three years of experience in general accounting and preferably in accounts receivable. Responsibilities include generating invoices, maintaining customer accounts, and ensuring accurate transaction execution. Proficiency...
-
Customer Care Representative
hace 2 semanas
Monterrey, México Hempel A tiempo completoAre you passionate about providing outstanding customer service in a dynamic, global industry and ready to contribute to the success of a leading company in the coatings sector?Hempel is looking for a committed Customer Service Representative to join our team! As part of a global leader in protective coatings, you will play a key role in delivering...
-
Dealer Care Analyst
hace 3 semanas
Monterrey, México GM Financial A tiempo completoOverview:**Join our Team!**The **Dealer Care Analyst** will support the dealer’s network, providing guidance on their doubts, and giving advice on credit policy as well as in contract purchasing policy in order to get approval to purchase. This position requires a high **customer service focus**, always aiming to increase dealer’s satisfaction.This...
-
Dealer Care Analyst
hace 3 semanas
Monterrey, México GM Financial A tiempo completoOverview:**Join our Team!**The**Dealer Care Analyst** will support the dealer’s network, providing guidance on their doubts, and giving advice on credit policy as well as in contract purchasing policy in order to get approval to purchase. This position requires a high**customer service focus**, always aiming to increase dealer’s satisfaction.This...