Customer Care Analyst Ii

hace 7 días


Monterrey, México Regal Rexnord A tiempo completo

Position Summary:
Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.

Major Responsibilities:

- Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications. Ensures continuous specifications. Ensures continuous improvement and customer care quality metrics are met.
- Ensure quotes provided to customers are accurate and consistent. Ensures appropriate follow up with customers.
- Resolves complex customer concerns.
- Provides warranty customer support. Works with sales team and customers directly to bring issues to resolution. Balances customer satisfaction and cost within boundaries of warranty policy.
- Provide direction to account managers (inclusive or key and executive account stakeholders) on appropriate methods for product pricing, sourcing and distribution. Calls upon specific accounts assigned.

Required Education / Experience / Skills:

- Bachelor’s Degree in Business Administration, International Commerce, Engineering, or related field
- 1+ Years of Experience
- Green Belt Certification preferred.
- Proficiency with Microsoft Office Products and ERP system (Oracle preferred)
- Superior interpersonal and written communication skills

Travel: 40%

Language: Must be bilingual (Spanish and English)

About Regal Rexnord
- The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.


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