Customer Care Analyst Ii

hace 2 semanas

Monterrey, México Regal Rexnord A tiempo completo

Position Summary:
Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.

Major Responsibilities:

- Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications. Ensures continuous specifications. Ensures continuous improvement and customer care quality metrics are met.
- Ensure quotes provided to customers are accurate and consistent. Ensures appropriate follow up with customers.
- Resolves complex customer concerns.
- Provides warranty customer support. Works with sales team and customers directly to bring issues to resolution. Balances customer satisfaction and cost within boundaries of warranty policy.
- Provide direction to account managers (inclusive or key and executive account stakeholders) on appropriate methods for product pricing, sourcing and distribution. Calls upon specific accounts assigned.

Required Education / Experience / Skills:

- Bachelor’s Degree in Business Administration, International Commerce, Engineering, or related field
- 1+ Years of Experience
- Green Belt Certification preferred.
- Proficiency with Microsoft Office Products and ERP system (Oracle preferred)
- Superior interpersonal and written communication skills

Travel: 40%

Language: Must be bilingual (Spanish and English)

About Regal Rexnord
- The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

  • Customer Care Analyst Ii

    hace 4 días

    Monterrey, México Regal Rexnord A tiempo completo

    Position Summary: Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty. Major Responsibilities: - Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer...

  • Customer Care Analyst Ii

    hace 4 días

    Monterrey, México Regal Rexnord A tiempo completo

    Position Summary: Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty. Major Responsibilities: - Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer...

  • Customer Care Analyst Ii

    hace 2 días

    Monterrey, México Regal Rexnord A tiempo completo

    Position Summary:Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.Major Responsibilities:- Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications....

  • Customer Care Analyst Senior

    hace 3 semanas

    Monterrey, México Regal Rexnord A tiempo completo

    Customer Care Analyst Senior New positions for MGMAbout Regal RexnordRegal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial...

  • Customer Care Analyst Ii

    hace 2 días

    Monterrey, México Regal Rexnord A tiempo completo

    Regal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord...

  • Customer Care Executive

    hace 4 días

    Monterrey, México HRO A tiempo completo

    **Job brief**We are looking for a customer-oriented service representative.What does a Customer Care Executive do?A Customer Care Executive, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency, to provide customer assistance working...

  • Customer Care Representative

    hace 4 días

    Monterrey, México Hempel A tiempo completo

    Customer Care Representative - Monterrey, MexicoDo You Also Believe People Are a Company’s Greatest Asset? Do You Dream of Working in a Culture of Inclusion, Transparency, and Support?Hempel is looking for a committed Customer Service Representative to join our Marine segment team! As part of a global leader in protective coatings, you will play a key role...

  • Dealer Care Analyst

    hace 4 semanas

    Monterrey, México GM Financial A tiempo completo

    Overview:The **Dealer Care Analyst** will support the dealer’s network, providing guidance on their doubts, and giving advice on credit policy as well as in contract purchasing policy in order to get approval to purchase. This position requires a high customer service focus, always aiming to increase dealer’s satisfaction.This department is responsible...

  • Customer Care Representative

    hace 4 días

    Monterrey, Nuevo León, México Hempel AS A tiempo completo

    Job title:Customer Care RepresentativeLocation:Monterrey, MexicoSchedule:Onsite/Hybrid (after training you will have the opportunity to work from home 2 days a week)Reports to:Customer Care ManagerIMPORTANT - Only applications submitted in English will be considered, as this role requires proficiency in English.IMPORTANTE - Solo se considerarán las...

  • Customer Care Agent Hybrid

    hace 4 días

    Monterrey, México Conduent de Mexico S.A. de C.V. A tiempo completo

    **Customer Care HOME OFFICE / On site** Conduent is looking for bilingual (English/Spanish) agents for customer service! Working from home after training and nesting (1 month on site) We support, a child support payment processing center, we process payments for the 50 states of the United States plus Hawaii and Puerto Rico, we provide assistance to...