Patient Experience Coordinator

hace 1 semana

Ciudad de México Novartis A tiempo completo

799 million. That’s how many lives our products touched in 2019. And while we’re proud of that, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives? We believe the answers are found when curious, courageous and collaborative people like you are empowered to ask new questions, make bolder decisions and take smarter risks. We are Novartis. Join us and help reimagine medicine.

Your responsibilities:
Your responsibilities include, but are not limited to:

- The person could be fully responsible or a support to the Patient Experience Manager for the overall management, monitoring and compliance of his/her respective Patient Oriented Programs (POPs) according to Novartis global and local procedures, Good Documentation Practices and Health Authority regulations
- Responsible for supporting the design, planning and conduct of the POP, ensuring resource and time allocation for completing all activities.
- Responsible for supporting the Patient Experience Manager of the overall management of the External Service Provider (ESP)/Healthcare Professional (HCP), being the main point of contact.
- Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services.
- Quality Assurance ; Ensure deliverables for quality and accuracy are of the highest order. On-time project delivery within stipulated deadlines
- Support in creation and maintenance of standard operating procedures (SOPs)
- Challenge based on data and test the solutions proposed and in execution.
- Merge access & adherence services to facilitate operation and enhance patient experience

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**

What you’ll bring to the role:

- Bachelor's degree.
- 1- 2 years of experience in Patient Support Program.
- Fluent English level (written and spoken)
- Strong data visualization skills, such as Excel
- Competences: Strategic mindset, Agile learning, Empowers work, Courage

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying

**Division**

PHARMA

**Business Unit**

LACAN PHARMA

**Country**

Mexico

**Work Location**

Distrito Federal

**Company/Legal Entity**

NOV CORPORATIVO MEX

**Functional Area**

Marketing

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

Yes

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