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The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Update help content used by Knowledge Hub end users to service client inquires, as needed
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Experiência requerida y Requisitos indispensables:
Control y seguimiento de gasto presupuestal (4 años).
Manejo de Excel avanzado.
Manejo y análisis de base de datos.
Control y administración de facultades en aplicativos.
Detección de riesgos y escalamientos oportunos.
Comunicación e interacción con equipos de trabajo.
Control y administración de pago a Proveedores (4 años).
Elaboración asientos y conciliaciones contables (4 años).
Conocimiento y experiência en documentación de procedimientos.
Experiência y manejo del inventario de Actividades, Riesgos, Controles y Herramientas de Monitoreo (ARCMs).
Sistemas Full Suite, P2P.
Conocimiento, experiência y capacidad de análisis en elaboración de provisión de gasto.
Conocimiento, manejo y experiência para cobro de Clientes internos y externos.
Administración, registro y manejo de cuentas contables.
Manejo, control y documentación de pronto pago a Proveedores.
Habilidades Técnicas / Competencias que debe tener el Candidato:
Análisis y Síntesis
Facilidad de palabra
Iniciativas para mejora
Autodidacta
Aprendizaje y Memoria
Trabajo en equipo
Orientación al Cliente
Planeación y Organización
Expresión de Ideas
Juicio y sentido común
Objetivo del puesto:
Administrar y supervisar el pago a Proveedores y cobro a Clientes internos y externos mediante el seguimiento presupuestal, facturación interna y control del gasto.
Funciones principales del Puesto:
Seguimiento y supervisión al pago de servicios otorgados a las diversas áreas de la Dirección por los distintos Proveedores.
Coordinar con las diferentes áreas los entregables para la facturación mensual.
Administrar y controlar el gasto generado diariamente por cada uno de los Proveedores.
Control, seguimiento y reporte de las facultades del personal para aplicativos.
Supervisar los procesos a su cargo para detectar y minimizar riesgos que pueda impactar a los controles establecidos.
Comunicar y escalar temas de forma oportuna y exacta.
Realizar la provisión mensual y anual de pago a Proveedores con las herramientas autorizadas para el proceso en tiempos establecidos.
Generar reportes de los servicios pagados de forma mensual.
Conciliar operaciones contables.
Coordinar e identificar el uso correcto de cuentas contables.
Entrega de reportes financieros para la Dirección con calidad y en tiempo oportuno.
Apoyar el equipo en procesos contables.
Análisis de los procedimientos para su implementación para actualizarlos, así como los ARCMs (Actividades, Riesgos, Controles y Herramientas de Monitoreo) que correspondan al procedimiento.
Supervisión, manejo, control y documentación de pronto pago a Proveedores.
Lugar de Trabajo:
Revolución 1267 Piso 7, Col. Alpes, Deleg. Álvaro Obregón C.P. 01040 Ciudad de México.
Jornada Laboral:
Lunes a viernes de 9:00 a.m.
