IT Engineer

**RETHINK MANUFACTURING**

The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers’ unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience. We deliver products to meet the demands of today while building a platform to take advantage of what comes next.

**ABOUT THE ROLE**

We are looking for a seasoned IT professional to be responsible for System and Network administration for our fast-growing site in Guadalajara.

This role requires strong know-how, service orientation and excellent delivery approach in various IT technologies, on-premise and on-cloud.

In addition, you will be required to advocate, communicate and collaborate with mixed teams of engineering and non-engineering employees who work on site and remotely. You will collaborate with other members of the IT team in other locations. You must be able to work independently with close communication with your manager, located in USA.

**WHAT YOU WILL BE DOING**:

- Operate and maintain IT Infrastructure on-site
- Operate and maintain core IT systems: directory services, backups: local and cloud, virtualizations, software distribution, etc.
- Support special IT needs from the hardware and software engineering teams, such as network configuration of integration labs
- Troubleshoot, diagnose and resolve/escalate desktop and network issues
- Maintain procedural documents and reports
- Setup and maintain systems such as videoconferencing, access controls, printers, etc.
- Provide excellent service for users from different departments R&D, Field Operations, Administration
- Project management, implementation and rollout of IT projects according to Agile methodologies
- Work in close collaboration with our IT leadership around the world

**WHAT WE WANT TO SEE**:

- Experience as an IT Professional, Technical Support Engineer or similar role in a fast-paced technology environment
- 5+ years of experience with setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones and peripherals
- 5+ years of experience with setup and configuration of computer networks (e.g. wireless, firewall, internet/intranet system)
- BS degree in Information Technology, Computer Science or a related field
- Hands-on admin. experience with Windows 10, Office 365 and Active Directory
- Experience working with cloud-based and SaaS services (Zoom, Slack, Atlassian, etc.)
- Good knowledge of network security practices SSO, EDR and Mail Protection
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Familiarity with Patch Management and MDM tools, like BigFix, InTune, Apple DEP
- Familiarity with PowerShell, bash, Azure and similar technologies
- Ability to diagnose and troubleshoot technical issues
- Excellent problem-solving, multitasking and communication skills

**IT WOULD BE GREAT IF YOU HAD**:

- Certifications in Microsoft, Linux, Aruba, Cisco or similar technologies
- Additional experience with Mac OS administration

**WHO YOU ARE**:

- You are customer obsessed
- You believe in the power of a team, diversity of thought, and unity of action
- You always act with integrity, keep your commitments, and practice transparency
- You think boldly, lead with courage, and demand the highest standards
- You drive for results and act like an owner

**BE EMPOWERED TO CHANGE AN INDUSTRY**

We’re looking for people who believe they can personally help modernize a global industry and want to work alongside passionate teammates who share their vision. As a global company working toward a common goal, we have a highly collaborative and inclusive approach to work, striking a balance between celebrating team success and focusing on individual growth.

We exist to transform the way things are made. Join us on the journey.

Bright Machines was named a “Technology Pioneer” by the World Economic Forum, one of “America’s Most Promising Artificial Intelligence Companies” by Forbes, and an Inc. “Best in Business” winner.