Sales and Retention Manager

**Sales & Retention Manager**

**Genesis Management** | **Full Time** | **Professional**

**Salary Range**: MX$40,000 To MX$45,000 Monthly

**Lead with Impact: Transform Sales Performance & Customer Retention**

**Seeking bilingual Sales & Retention leader who is strategic, data-driven, and passionate about maximizing customer lifetime value.**

Success requires expertise in retention strategies, team leadership, and performance optimization. We offer comprehensive training, career development, and lucrative performance bonuses for excellence.

Join the team at Genesis Management, where we're more than just a financial services company—we're a community of go-getters driven by passion and purpose Our values—**DRIVEN, INNOVATIVE, RESILIENT, ENTHUSIASTIC, COMMITTED, and TEAMWORK**—are the fuel that powers everything we do. At Genesis, you'll find an energetic, supportive environment that puts your growth front and center, sparks creativity through collaboration, and celebrates every win, big or small

If you're ready to make a real impact and take your career to the next level, we'd love to see what you can bring to our team

**Benefits**:

- **Salary**: $40,000 - $45,000 MXN gross per month
- **Performance bonus** - unlock substantial earnings with our bonus system linked to team performance and retention metrics
- **Grocery Vouchers** 10% of Salary at permanent contract
- **Comprehensive Leadership Training**:

- **Executive development opportunities**:

- **Paid professional certifications**:

- **Referral program** up to $2,000
- **Law Benefits** starting from day 1
- **Monday to Friday** - 8am till 5pm
- **Christmas Bonus** - 15 days

**IMPORTANT**

**If you are interested in this role, you MUST send your resume in English to be considered for this position.**

**Responsibilities**:

- **Design and execute** customer retention strategies that maximize lifetime value through data-driven insights and targeted campaigns
- **Lead and develop** a high-performing team of Loyalty Specialists, setting clear KPIs and monitoring performance
- **Create compelling retention campaigns** and customer engagement initiatives that enhance value proposition for top-tier clients
- **Oversee customer underwriting** ensuring accurate assessment of returning customers while maintaining customer-centric approach
- **Collaborate cross-functionally** with Underwriting, Recovery, Customer Service, and QA teams
- **Track and analyze** KPIs, campaign ROI, re-loan rates, and customer feedback to drive actionable strategies
- **Optimize processes** and maintain documentation to ensure consistency and scalability
- **Monitor market intelligence** and competitor activities to adjust retention approaches
- **Lead special initiatives** that expand retention capabilities and contribute to company growth
- **Ensure operational excellence** across loan management systems, CRM platforms, and communication tools

**Education & Experience**:

- **Fluent in English** both written and verbal communication skills
- **Bachelor's degree** in Business Administration, Marketing, Finance, or related field
- **Minimum 5 years** of experience in sales leadership, customer retention, or account management
- **Proven track record** of designing successful customer loyalty campaigns that drive revenue growth
- **Experience in underwriting** or assessing customer financial status, particularly in lending scenarios
- **Team management experience** including setting KPIs, performance reviews, and coaching

**Skills**:

- **Strategic leadership** with ability to translate business goals into actionable plans
- **Data analysis proficiency** to identify trends and make informed strategic decisions
- **Advanced MS Office** and CRM systems expertise
- **Campaign development** including copywriting, A/B testing, and customer segmentation
- **Strong communication and presentation** skills for cross-functional collaboration
- **Performance management** capabilities with focus on continuous improvement
- **Customer focus** and adaptability to different stakeholder needs
- **Capacity to maintain confidentiality** of compliance-related information and materials

**Job Type**: Full-time

**Pay**: $40,000 - $45,000 per month

**Work Location**: In personl; Río Amazonas 44, Col. Renacimiento, Cuauhtémoc, 06500 Ciudad de México, CDMX, Mexico

**Monday to Friday; 8am till 5pm** **No Evenings** **No Weekends**

Pay: $40,000.00 - $45,000.00 per month

Work Location: In person