Technical Support Specialist

hace 2 semanas

Ciudad de México Bio Bridge Solutions Inc A tiempo completo

Medical tech services company based in Miami, United States is looking for a Costumer Success Specialist with the following profile:
Provide high-quality and accurate resolutions to patients under stipulated policies and procedures, by calling them or answering phone calls that require assistance with connectivity issues that may arise from their home monitors to make sure high connectivity standards are met.

**Responsibilities**:
1- Identify patients that require connectivity assistance with their cardiac devices home monitors.

2 - Help patients over the phone with instructions on how to set up their home monitors.

4- Order the necessary equipment to patients addresses in order to guarantee connectivity.

5 - Provide information to patients that might have questions regarding their home monitors.

6- Follow up on patients issues until its solved.

7- Document any actions regarding patient communications via the company platform.

**Required Skills**:
1 - Bilingual - English / Spanish

2 - Proficiency with technology and computers

3 - High School Completed

4 - Previous experience calling patients for a minimum of 2 years

5 - Active and effective communication.

6 - Costumer service experience.

7 - Work from home

Pay: From $15,000.00 per month

Application Question(s):

- Do you feel comfortable working in different computer softwares for daily work activities?
- Do you feel comfortable troubleshooting electronic devices (patients home monitors) over the phone?
- Do you have experience working in healthcare?

**Education**:

- High school or equivalent (required)

**Experience**:

- Technical support: 2 years (required)

**Language**:

- Spanish (required)
- English (required)

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