2022-j15760 - Active Directory

hace 4 días

Desde casa, México Vdart Inc A tiempo completo

Overview

Role : Active Directory

Type : Fulltime

Location : Remote, Mexico

**Job Description**:
Active Directory ResourceJob Description:

- Provide backline Active Directory support across multiple global distributed environments. Provide problem escalation to other groups where required;Commissioning and decommissioning of domain controllers, both physical and virtual;Deploy vulnerability patches and service packs using automated tools;Work proactively with use of monitoring tools to prevent outages;Maintain Request/Incident/Change tickets as per SLA;Complete daily operations checklists as required;Plan, review, and/or implement Request For Changes;Perform problem management which includes identifying and documenting the root cause of problems and suggesting corrective actions that will eliminate the root cause. Resolve complicated problems related to Windows server technology. Required SkillsExperience with Client Logon TroubleshootingExperience with network captures and network troubleshooting-depth knowledge on Windows Server 2000/2003/2008PowerShell V2 skills including scriptingActive Directory Scripting technologies Active Directory Monitoring Tools Forefront Identity Manager Active Directory Federated Services Dirsync Windows Azure Knowledge of Quest auditing/ recovery/ reporting tools ( Intrust Manager, Change Auditor, Recovery manager, migration manager, TPAM)Knowledge of Security / Patching tools ( Foundstone/ MVM and Tripwire, WSUS, MS Compliance Manager) Office365Good understanding of SOX and Security Compliance process MCSE/MCP/ Microsoft certification / MCITP qualification desirable College degree, preferably in Computer Science. Will consider related equivalent experience. Desired/Optional Skills Active Directory Domain Services Active Directory replication and performance skills Strong Active Directory troubleshooting skills and experience Experience in Active Directory Disaster Recovery Group Policies implementation and design and troubleshooting Security and Administration of the Active Directory environment Fundamental networking knowledge - IP, DHCP, DNS, WINS, routing etc. Windows 2008, Windows 2003Practical experience troubleshooting Active Directory in specific and operating system performance problemsExperience delivering and/or authoring technical trainingAbility to work independently with mínimal management supervisionAbility to manage challenging technical issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.Experience in the enterprise customer arenaFace-to-face customer engagement skillsExcellent written, oral and presentation skills Troubleshooting knowledge & skills (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

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