Collections Senior Analyst

hace 2 días

Colonia Lomas de Chapultepec, México SGS A tiempo completo

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world.

Job Description

This role will be a key player during the implementation and integration phases of the different waves of migrations to the Mexico Finance Shared Service Center.

The Collections Sr Analyst will also play as Subject Matter Expert (SME) of FSSC Finance regarding Collections Process and will support B2C Manager in preparing collections reports and in designing and implementing process improvement initiatives.

The performance should meet the requirements defined in the SLA/KPI’s.

Qualifications
- Contact customers to collect receivables based on queues assigned.
- Document customer contact notes and other relevant collections activities.
- Maintain accurate records for customer payment status.
- Prepare/generate necessary B2C reports, as assigned (e.g., daily ageing report, commentaries, etc.).
- Perform customer account reconciliations.
- Action customer statements feedback together with AR team.
- Give feedback to AR team on bad debts and debt write-offs.
- Provide feedback to AR team on payments allocation queries.
- Cooperate closely with AR team in any other customer related topic.
- Work closely with Credit Management teams on credit limits management.
- Work with internal stakeholders (Operations, Sales, Local Finance, GBS, Customer Service, etc.) to resolve collections’ issues and support regular cadence, if any.
- Escalate issues and disputes, as appropriate.
- Perform collection activities following SGS Collections’ Policy.
- Support maintenance and updating of process documentation.
- Perform necessary touchpoints with customers/prospective customers, if required.
- Support preparation of monthly KPI report and discuss results with stakeholders.
- Ensure Collections’ KPIs are met.
- Participate and/or lead collections training in the collections group
- Lead preparation of monthly KPI report and discuss results with stakeholders.
- Act as Collections’ Subject Matter Expert (SME).
- Lead Collections’ project related activities and systems update/ implementation testing.
- Assist B2C Manager in defining improvements and strategies in the collections process.

Additional Information
- Bachelor’s Degree in Accounting, Business or Finance
- 4 years of working experience in a relevant function
- Oracle E-Business Suite Knowledge (Oracle EBS) - Mandatory
- English intermediate - REQUIRED

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