Patient Scheduling Coordinator Tj Office

hace 7 días

Tijuana, México USA Clinics Group A tiempo completo

As a **Patient Scheduling Coordinator**, you will help our patients gain access to life-enhancing medical care Quickly, accurately, and efficiently handle calls and answer patient questions.

Consider yourself to be a hard-worker? We offer limitless bonus potential and growth opportunities.

No medical experience? No worries We offer comprehensive training that will allow you to feel comfortable with thoroughly helping patients.

**T**his is a full-time position, based out of our Corporate Headquarters located in Northbrook, Illinois**

**Responsibilities**:

- Receive inbound retention calls from current customers in a multi-line call center environment
- Accommodate scheduling needs of existing patients including future appointments
- Make outgoing confirmation and follow up calls
- Make outbound calls to patients to re-establish patient care
- Educate customers on membership features, offerings, billing and charges to retain customer
- Act with urgency to meet and resolve customers’ needs and problems
- Demonstrate knowledge of services
- Ensure customer issue follow-up is completed on time and accurately
- Builds rapport and constructive and effective relationships.
- Expediently handle all problems, issues, and challenges with professionalism
- Additional duties as required

**The position schedule is as follows: M-F 7:00am to 5pm.**

**Requirements**:

- Great over the phone and interpersonal skills
- Awesome customer service abilities
- 1+ year(s) experience in call center customer service, customer retention, multi-line phone administration
- Excellent communication skills, both written and verbal
- Strong organizational, reporting, data entry, time management, and follow-up skills required
- Proficient in Word, Excel, and Call Center systems
- Ability to connect with people, empathize with them and offer viable solutions to their concerns
- Ability to multi-task and meet critical deadlines
- Experience and ability to manage through rapid and dramatic changes
- Flexibility in shifts/hours
- Regular, consistent and punctual attendance
- Experience in medical industry is **_highly preferred_**:

- **Bilingual in English and Spanish.**

**Benefits**
- IMSS
- Vacations (after the first year)
- Christmas bonus
- Paid Training
- Weekends off
- Mexican Holidays off

You will also be eligible for any additional employee benefits that the company may provide in the future.

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